Job Description
General Manager – National Growth & Organisational Strategy
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HandinHand Mental Health & Disability | Flexible Hybrid | Remote
n Competitive Base Salary + Performance Incentive KPI
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Help us build what comes next.
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HandinHand Mental Health & Disability is a growing national registered NDIS provider offering allied health and behaviour supports with an ambitious vision for the future.
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We are entering an exciting new phase of growth, diversification and sector development, with an ambitious vision for what HandinHand can become.
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We are seeking an exceptional General Manager to work alongside our Managing Director and leadership team as we enter our next stage of national growth.
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If you are someone who naturally sees what could be better, bigger or done differently, we want to meet you.
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The Opportunity
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The General Manager will provide organisation wide executive leadership across strategy, commercial growth, organisational performance, governance, leadership capability and future opportunities.
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You will work alongside an established leadership structure, including our Chief Financial Office, Finance Team & Operations Manager, who will continue to lead day to day service operations and operational delivery, supported by our clinical leadership team.
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Your role is broader connecting strategy, operations, people, finance, systems, compliance, marketing, partnerships and new business growth.
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What You'll Shape
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Turn strategy into clear plans, KPIs and measurable results
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Drive sustainable growth across NDIS, Aged Care, Accident Care, insurance, private services and sector education
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Identify and develop new markets, partnerships and revenue streams
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Strengthen commercial performance, forecasting and organisational productivity
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Partner with the CFO on financial performance, budgets and growth
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Strengthen quality, risk, compliance, WHS and governance
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Maintain strong alignment with NDIS Practice Standards and regulatory requirements
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Build scalable systems, technology, automation and data capability
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Lead strategic change and organisation-wide continuous improvement
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Mentor senior leaders and build leadership and succession capability
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Strengthen organisational structures, policies and governance
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Build meaningful relationships and partnerships across the wider sector
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Represent HandinHand with key stakeholders and provide executive leadership on behalf of the Managing Director when required
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With a growing team of clinical, operational and corporate functions, HandinHand has built strong foundations and is now preparing for its next stage of national growth.
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The Leader We're Looking For
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You may currently be a General Manager, COO, Executive Manager, Business Unit Director, State/Regional Manager or senior leader within health, disability, aged care, community services or another complex regulated organisation.
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Ideally, you will bring:
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Relevant tertiary qualifications in business, management,
disability/community
services or a related discipline
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Extensive senior leadership experience, ideally across multi-site or geographically dispersed operations
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Strong commercial, financial and budget management capability
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Experience translating strategic plans into measurable organisational outcomes
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Solid understanding of the NDIS environment, Practice Standards and Quality & Safeguards requirements
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Experience across quality, risk, compliance, governance and WHS
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Proven ability to mentor and develop senior leaders
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Organisational design and workforce planning capability
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Strong stakeholder, partnership and influencing skills
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Confidence with technology, data, performance reporting and innovation
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A genuine commitment to ethical, person-centred and rights-based services
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Most importantly, you will bring curiosity, energy, integrity and ambition.
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Base Salary + Performance Incentive
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The role offers a competitive executive base salary plus a performance-based incentive, linked to agreed KPIs and the successful delivery of HandinHand's strategic priorities.
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Why HandinHand?
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We have intentionally built a culture that is supportive, collaborative, personable and highly values-driven.
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Quality assurance is immensely important to us.
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Our vision extends beyond service delivery. We want to increase our contribution across professional education, sector development, partnerships, practitioner capability, technology, innovation and thought leadership.
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You will have genuine influence, direct access to the Managing Director and the autonomy to bring forward ideas, challenge conventional thinking and help shape what HandinHand becomes next.
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We offer flexible and hybrid working, including remote work where appropriate, because we are interested in outcomes, leadership and contribution not simply where someone sits.
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Build Something Exceptional
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If you are a commercially astute, forward thinking and values led leader who wants the opportunity to help build something genuinely exceptional, we would love to hear from you.

📌 General Manager (Queensland)
🏢 HandinHand Mental Health and Disability
📍 Queensland