Job Description
ELITE SUPPLEMENTS AUSTRALIA
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HR Manager
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Reports to: Managing Director
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Location: Sydney based (WFH), with travel fortnightly to ACT (or as agreed), until HQ office is built in Bella Vista NSW (then office full-time)
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Employment type: Full time
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Start date: November ****
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Salary: $110,000 - $135,000 base + super
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About the role
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Elite Supplements Australia is looking for an HR Manager to take ownership of the day-to-day compliance, policy and operational HR functions across our national retail and franchise network. This role sits at the centre of a multi-jurisdictional business (Australia, New Zealand and Singapore), working closely with People & Culture leadership, retail operations, payroll and franchise partners to keep our HR practice legally sound and commercially practical.
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You'll take on established, business-critical responsibilities from day one - including Fair Work and workers compensation liaison, WHS policy ownership, and workplace investigations - while also auditing and tightening existing HR policies, contract templates and benefits arrangements already in place across our operating jurisdictions.
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Key responsibilities
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Compliance, legislation & risk Maintain and monitor compliance with federal and state employment legislation across all processes and procedures, flagging and remediating gaps - including NZ and Singapore-specific requirements, either built into existing processes or maintained as jurisdiction-specific documents.
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Act as the primary liaison for workers compensation and Fair Work matters (HQ and retail).
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Own WHS policy management and ongoing compliance monitoring.
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Investigate workplace complaints, harassment, bullying and customer conduct issues at store level.
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Own the disciplinary process end-to-end, including maintaining PIP and related documentation templates.
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Review multi-jurisdictional employment contract templates (AU/NZ/Singapore) to ensure they reflect current legislation.
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Policy, strategy & benefits
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Maintain and improve compliance of current HR policies and employment handbooks.
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Lead a full review of existing HR policies and employment handbooks, closing compliance gaps and tightening language.
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Review and strengthen existing HR policies and organisational practices to improve the employee experience.
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Review and formalise existing employee benefits and compensation arrangements (e.g. salary sacrifice, insurance broker arrangements) into the employment manual.
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Audit and refresh all policies for currency and upload to Employment Hero.
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Lead initiatives to maintain and build company culture.
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Recruitment & onboarding
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Manage onboarding and offboarding for HQ roles, including contract drafting (bespoke where required) and coordinating platform/tech setup with the relevant teams.
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Support
onboarding/offboarding
for retail roles alongside the existing team member managing this function, including reference and police checks and correct Employment Hero setup.
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Support in-house recruitment: draft and publish Seek ads, manage Seek billing and account maintenance, shortlist applicants, and build a pipeline of applicants for urgent hires.
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Own probation management across the business, including auditing Employment Hero records and notifying line managers ahead of key milestones.
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Ensure accurate employee data is recorded at onboarding,



following up with payroll on any records rejected by Single Touch Payroll (STP).
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Franchise & stakeholder support
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Provide HR support to the franchise network, with Territory Managers as first point of contact on behalf of Franchise Associates.
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Partner with finance/payroll on pay and conditions, and advise on legislative changes affecting pay.
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Provide guidance to payroll on salary updates arising from award changes.
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Reporting & operations
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Analyse HR statistics and metrics - performance, turnover, retention, cost per hire - and provide KPI insight at all levels of the business.
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Run monthly audits of Employment Hero platform access to ensure only current staff retain access.
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Selection criteria
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Essential
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Solid working knowledge of Australian employment law (Fair Work Act, relevant Awards) with demonstrated ability to translate legislation into practical process.
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Experience managing workplace investigations, misconduct and disciplinary processes end-to-end.
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Experience with WHS policy management and workers compensation processes.
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Experience reviewing or drafting employment contracts and HR policy documentation.
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Strong stakeholder management skills, comfortable working across HQ, retail operations and franchise partners.
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High attention to detail and comfortable owning compliance-critical documentation.
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Desirable
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Experience with Employment Hero (or a similar HRIS/payroll platform).
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Exposure to multi-jurisdictional HR, particularly New Zealand and/or Singapore employment law.
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Experience in retail, franchise or multi-site network environments.
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Experience with recruitment platforms (e.g. Seek) and learning management systems (e.g. Moodle).
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Experience developing employee benefits, compensation or culture programs.
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