Shape the Future of Travel Dining with the largest Travel Retail Operator in the Pacific
At
LagardèreAWPL
, we're not just the
largest
Travel Retail operator
in the
Pacific
– we're the
most passionate
! With
150+ stores
across
Australia, & New Zealand
, we bring
big brands
to life in
airports and travel hubs
. Our dynamic team of
1,500+ professionals
work across
40 unique retail concepts
– and now,
we want YOU
to join our team!
The Role:
As our
Operations Manager – Food Services
, you'll take the lead across a fast-moving national portfolio of 20+ diverse Food & Beverage concepts spanning 8 airports. You'll work side by side with General Managers, F&B; Managers and Store Managers, helping them lift performance, solve operational challenges and deliver consistently strong commercial and customer outcomes.
No two days will look the same. One day you might be working through a performance opportunity with a venue team, the next supporting a new opening, improving an operating model or helping roll out a new initiative across the network.
This is a role for a hands-on multi-site operator who enjoys being close to the action, building strong leaders and making a visible impact across a growing business.
What You'll Do:
Lead the day-to-day operational performance of 20+ Food & Beverage concepts across 8 airports
Partner with General Managers, F&B; Managers and Store Managers to lift performance, solve challenges and deliver strong results
Drive sales, labour, COGS, margin, wastage and overall venue profitability
Spend time in venues reviewing operations, customer experience, service standards and compliance
Coach and develop venue leaders, building capability, accountability and high-performing teams
Identify performance gaps and turn them into clear, practical action plans
Drive consistency across the portfolio while recognising the unique needs of each venue and airport
Support new venue openings, refurbishments, product launches and operational rollouts




Work closely with Finance, HR, Marketing, Culinary, Procurement and other support teams to get things done
Champion continuous improvement across service, productivity, systems and operating standards
Ensure venues maintain strong food safety, WHS, licensing and airport compliance standards
Share best practice across the network and help successful ideas scale nationally
What We're Looking For:
Proven experience in a multi-site or high-volume operations management role in hospitality, retail or travel retail
Strong commercial acumen, with confidence managing sales, labour, COGS, margin, wastage and operating costs
A track record of coaching and developing emerging / established operational leaders
Strong analytical skills, with the ability to turn performance data into clear actions and measurable improvement
A hands-on leadership style and the confidence to work directly with venue teams to solve operational challenges
Experience driving consistency, standards and accountability across geographically dispersed locations
Strong knowledge of customer experience, food safety, WHS and operational compliance
Confidence working in fast-paced, high-volume environments with competing priorities
Experience supporting venue openings, operational change, system rollouts or continuous improvement initiatives is highly regarded
Airport, travel retail or large-scale Food & Beverage experience is desirable, but not essential
Flexibility to travel regularly across the national portfolio
Perks & Benefits:
National exposure




– Lead across a diverse and growing Food & Beverage portfolio spanning 20+ concepts and 8 airports
Staff Discounts
– You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
Career Development
– Our Better Together development program offers opportunities to upskill, take on current challenges, and grow your career within our vibrant network
Variety built into the role
– No two days are the same, with a mix of venue performance, team development, new openings, operational projects and national initiatives
Travel across the network
– Get out from behind the desk and spend time with teams across our airport locations throughout Australia
Make a visible impact –
Work directly with local leaders to improve performance, strengthen teams and shape how our venues operate
Work with diverse brands and concepts
– Gain exposure across cafés, restaurants, bars, QSR and other Food & Beverage formats
Paid Parental Leave
– We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
Employee Referral Program
– Refer your awesome network to our team and if they're hired, you'll receive a reward + you'll go into the running to win an end-of-year bonus
Wellbeing Leave & Employee Assistance Program
– From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
We Value Diversity & Inclusion
LagardèreAWPL,
we value
diversity, inclusivity,
and a
collaborative work environment,
where
you will
have the opportunity to work alongside a
talented team of people
who share your
passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a
global company
that celebrates
creativity, innovation,
and a
commitment to sustainable practices.
#J-*****-Ljbffr

📌 Operations Manager - Food Services (New South Wales)
🏢 Lagardere Awpl External Careers
📍 New South Wales