Job Description
Job Title Client Services Specialist (AU) Job Description n
Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. Want to join us?
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About the role
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As a Client Services Specialist at Rabobank, you'll provide exceptional support to our clients - both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. This role is based in our Perth office, and welcome applicants wishing to work-full and part-time.
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We keep our customers at the heart of everything we do, and we're looking for people who share this passion for outstanding customer experiences.
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About you
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If you're currently working in a customer service role, you'll love our shift rotation pattern (no weekends!), our manageable call volumes and our collaborative and friendly culture. It's not essential to have worked in a call centre before or to have banking / finance experience - we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.
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In addition to taking calls, part of the role will also involve responding to emails and other communications.
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To thrive in this role, you'll demonstrate:
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Excellent communication skills, both verbally and in writing.
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A professional, positive attitude and a strong customer focus.
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Ability to take ownership of customer requests and achieve first call resolution.
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Be solutions focussed and have excellent problem-solving skills.
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Have high attention to detail and work with accuracy.
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Be a team player who works well as part of a great team.
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The role operates on a rotating roster,



for 6 months of the year you will be working between the hours of 9am to 6pm (to align with AEST) and 8am to 5pm (during AEDT), on a 37.5-hour regular week, so thankfully no weekend or graveyard/midnight shifts required.
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What can we offer you?
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Wellbeing leave
. These leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.
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Education Assistance Program
. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
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Parental Leave
that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)
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Bonus and Additional Leave
. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.
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Extra Insurance
. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.
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Rabo Workplace Giving program
. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.
Values
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Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, "Client Driven", "Responsible", "Professional" and "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.
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Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
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We will be reviewing and interviewing candidates ASAP so apply today! Please state in your cover letter your preferred hours, full-time or part-time.

📌 Client Services Specialist (Au) (Perth)
🏢 Rado Bank
📍 Perth