Job Description
Customer Success Manager | Sydney | EROAD
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ERODR is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.
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What you'll do
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Own a portfolio of customer accounts and build relationships that last
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Drive retention and growth across your portfolio
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Act as the go-to subject matter expert on our products for your customers
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Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
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Report to the Customer Success Team Lead as part of a wider customer success function.
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What you need
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Around 3 years in a customer success, customer service or customer-facing account management role
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A background in the technology or SaaS industry
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Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
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Familiarity with CRM tools
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Why join
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Be part of a high-growth, innovative technology company making a genuine difference for customers
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Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
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Work alongside a talented and collaborative team
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Competitive benefits package
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Click here to learn more about working with us at EROAD
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EROAD provide in-vehicle technology solutions to fleets in Recent Zealand, Australia and North America to help them operate more safely and efficiently - making our roads safer and more sustainable for everyone.

📌 Customer Success Manager (New South Wales)
🏢 EROAD Australia
📍 New South Wales