Job Description
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KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving
95,000+ merchants
across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.
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Backed by
USD 55 million in Series A funding
—the
largest global payments-sector Series A in ****
—KPay has been recognised as
Forbes Asia's 100 to Watch *****)
and
PayFac of the Year *****)
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About the Role n
We are looking for a
Merchant Onboarding Associate
to support merchant activation across Australia. Reporting directly to the
AU General Manager
, you will work closely with Business Development, Compliance, and HQ Operations to help merchants complete the onboarding process smoothly and efficiently.
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This is a
high-volume, merchant-facing role
. You will communicate directly with Merchant Owners by phone, email, and where required, in person to collect and follow up on KYC and onboarding documentation. The ideal candidate is
detail-oriented, highly organised, proactive, and confident communicating with merchants
.
Key Responsibilities n
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Manage the end-to-end merchant onboarding process from signed agreement to activation
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Communicate directly with Merchant Owners via phone, email, and in-person visits where required
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Collect, review, and follow up on KYC and onboarding documentation
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Identify missing or incorrect information and work with merchants to resolve issues
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Coordinate with Business Development, Compliance, and Operations to ensure smooth onboarding
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Ensure onboarding activities meet compliance requirements and internal SLAs
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Maintain accurate merchant information across CRM and onboarding systems
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Monitor onboarding pipelines and proactively follow up on outstanding cases
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Manage multiple merchant cases while maintaining a high level of accuracy and service
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Support onboarding reporting and identify opportunities to improve the merchant onboarding experience
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What We're Looking For n
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0–2 years' experience
in customer operations, onboarding, sales support, client services, banking, fintech, or a similar role
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Fresh graduates are welcome
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Strong attention to detail and high level of data accuracy
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Confident and professional when communicating with customers or business owners
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Comfortable making phone calls and following up with merchants
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Strong organisational and time-management skills
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Proactive, accountable, and resilient in a rapid-paced environment
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Comfortable managing a high volume of cases and working to deadlines
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Willing to conduct
occasional in-person merchant visits
when required
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Nice to Have n
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Exposure to KYC / AML / compliance
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Experience in fintech, payments, banking, SaaS, or customer operations
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Familiarity with CRM or workflow tools
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Previous experience working directly with merchants or business customers
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Why Join KPay? n
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Join one of
APAC's fastest-growing fintech companies
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Work directly with merchants and play a key role in their onboarding journey
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Gain hands-on exposure to
fintech operations, compliance, and merchant management
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Report directly to the
AU General Manager
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Work closely with Sales, Compliance, and regional teams
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Clear career progression into senior onboarding, operations, or regional roles
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Strong learning and development opportunities
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Competitive salary and performance-based incentives
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Help us onboard merchants faster, smoother, and smarter — powering KPay's growth across Australia.
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#J-*****-Ljbffr

📌 Merchant Onboarding Associate | Fintech (New South Wales)
🏢 KPay Group
📍 New South Wales