Job Description
Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company
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Full-time
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Fixed-Term Project Role | Flexible Hybrid Working
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Join Greencross and help shape the future of veterinary care
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At Greencross Vets, we're passionate about pets and committed to delivering exceptional care through our network of clinics, hospitals, emergency centres and specialist services across Australia. We believe in creating a collaborative, supportive workplace where our people can grow, develop and make a genuine impact.
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As we continue the rollout of Vetera, our next-generation Practice Information Management System (PIMS), we're looking for a Vetera Support Coordinator to become the central point of contact for clinics and hospitals requiring support throughout this exciting transformation.
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This is a hands‐on coordination role ideal for someone who enjoys problem solving, stakeholder engagement, ticket management and supporting operational teams. You don't need previous Vetera experience as full training will be provided.
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About the Role
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Reporting to the PIMS Business Lead, you'll manage support requests from clinics and hospitals across the network, ensuring issues are accurately recorded, appropriately prioritised and driven through to resolution.
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You'll play an important role in helping our teams navigate change, providing timely updates, practical solutions and a seamless support experience throughout the Vetera implementation journey.
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Key responsibilities include:
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Managing Vetera incidents, enquiries and change requests from clinics and hospitals
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Owning tickets from receipt through to resolution and closure
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Investigating and resolving straightforward queries using approved guidance
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Escalating complex or high-impact issues to the appropriate teams
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Coordinating support across technical, clinical, pricing, commercial and operational stakeholders




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Communicating clearly and regularly with clinics throughout the lifecycle of each request
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Identifying recurring issues and contributing to continuous improvement initiatives
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Maintaining accurate support records, reports and documentation
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Assisting clinics during rollout, go‐live and early adoption phases
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About You
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We're looking for someone who thrives in a fast‐paced setting and enjoys bringing clarity and structure to complex situations.
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You will ideally bring:
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Experience in a service desk, application support, project support, operational support or ticket coordination role
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Strong organisational skills and the ability to manage multiple priorities simultaneously
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Excellent problem‐solving and investigative skills
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Outstanding attention to detail and follow-through
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Solid written and verbal communication skills
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Confidence engaging with both operational and technical stakeholders
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Experience using ticketing or service management platforms
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Highly regarded:
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Veterinary, healthcare or multi‐site operations experience
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Experience working with practice management, billing or operational systems
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Experience with Vetera or RxWorks
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Clinical or veterinary industry exposure
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Why Join Greencross?
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Be part of a significant digital transformation project across one of Australia's leading veterinary networks
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Flexible hybrid working arrangements
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Work alongside passionate veterinary and business professionals
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Opportunity to influence support processes and ways of working
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Make a meaningful impact on clinic teams and patient care outcomes
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Potential for role extension beyond the initial project term
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At Greencross Vets, our people are at the heart of everything we do. We foster a supportive and collaborative culture where innovation, continuous learning and teamwork are encouraged every day.
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#GPWC

📌 Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company (New South Wales)
🏢 Greencross Pet Wellness
📍 New South Wales