Job Description
Jetstar, part of the Qantas Group, is hiring a Customer Advocacy Specialist for a 12-month fixed-term role at Melbourne Head Office. You will lead escalated cases, balancing customer outcomes with cost and risk while working across teams to achieve timely resolutions.
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You will engage customers by phone and written communication, leveraging insights to improve experiences and support corporate communications when needed. A robust background in customer care is essential.
📌 Aviation Escalated Case Advocate (12-Month) (Victoria)
🏢 Qantas Airways
📍 Victoria
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