Job Description
Provide professional, friendly and compassionate front-desk service to patients and visitors.
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Manage patient enquiries in person, via telephone and email in a timely and professional manner.
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Coordinate patient appointments, cancellations, rescheduling and follow-up bookings.
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Manage clinician diaries and ensure appointments are scheduled efficiently.
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Process patient registrations, referrals, medical records and relevant documentation.
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Process Medicare, private health and other patient billing requirements accurately.
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Manage payments, receipts, account enquiries and outstanding balances where required.
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Maintain accurate and confidential patient information in accordance with privacy requirements.
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Liaise with doctors, nurses, allied health professionals, specialists and external healthcare providers.
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Coordinate referrals, correspondence, pathology results and other clinical documentation as required.
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Assist with the onboarding and training of current reception and administration staff.
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Provide day-to-day support and guidance to junior reception staff.
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Assist with managing reception workflows and ensuring administrative procedures are followed.
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Monitor appointment schedules and help minimise delays and patient waiting times.
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Handle patient concerns and complaints professionally, escalating matters to management when appropriate.
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Maintain a clean, organised and welcoming reception and waiting area.
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Assist with stock control, ordering and general practice administration.
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Support the Practice Manager and clinical team with administrative tasks and operational requirements.
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Ensure compliance with practice policies, procedures, confidentiality and workplace health and safety requirements

📌 Senior Receptionist (Queensland)
🏢 United Medical Centre Caboolture
📍 Queensland