Job Description
CRM and Loyalty Specialist (6m contract) CRM and Loyalty Specialist (6 month contract) So...who are we? n
Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. Our portfolio includes iconic brands like
RYOBI
,
AEG
,
Hoover
,
Vax
,
Kango
, and
Empire
— names you know, trust, and probably have in your garage or shed.
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At TTI, we're all about innovation, collaboration, and creating exceptional experiences — for our customers and our people. We're proud of our culture, and we're serious about helping you grow, thrive, and make a real impact.
About the role n
We're looking for a
Loyalty & CRM Specialist
to join our Customer & Strategy team. Reporting to the
Senior CRM & Loyalty Manager
, you'll be the go-to expert for driving customer engagement, retention, and lifetime value through smart, data-driven campaign execution. This is a new team under fresh management with exciting growth plans!
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You'll manage CRM platforms, design and execute targeted campaigns, optimise loyalty programs across our consumer brands and perform analysis deep-dives to drive a data-driven culture. This role is all about creating personalised experiences that connect with our customers and deliver real commercial outcomes.
Day-to-Day n
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Build and execute CRM campaigns that drive loyalty, satisfaction, and retention
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Use data and insights to personalise customer journeys and improve engagement
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Undertake analysis deep-dives into campaign and testing performance, customer behaviour metrics and key KPI's to optimise relevance and create new opportunities
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Manage audience segmentation and campaign planning across multiple brands
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Collaborate with internal teams (Product, Marketing, Service, IT) and external partners (Retailers) to align CRM initiatives
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Support strategic projects and contribute to broader marketing and commercial goals
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What we're looking for n
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A degree in Marketing, Business, or relevant experience
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Hands-on experience with
Salesforce Marketing Cloud
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Skills in
HTML, CSS
, and email marketing best practices
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Solid analytical skills and a customer-first mindset
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Ability to build relationships and influence stakeholders across the business
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Bonus points if you've worked on loyalty or CX programs!
What we can offer you n
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Generous product discounts (yes, you'll want everything!)
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Recognition programs and team celebrations
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Learning and development opportunities
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Paid parental leave, and more!
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#J-*****-Ljbffr

📌 Crm And Loyalty Specialist (6M Contract) (South Australia)
🏢 Milwaukee Electric Tool
📍 South Australia