Job Description
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Customer Support Representative (Remote - Australia Only)
You bring the calm. We bring the coffee. Together, we solve everything.
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Are you the kind of person who:
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Can turn a frustrated customer into a fan with just one email?
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Thinks hold music is a challenge, not a deterrent?
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Believes typos are personal enemies and emojis are a love language?
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If you answered
yes
(or heck yes), keep reading we've got your next gig.
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What You'll Actually Do (besides looking great in Slack emojis):
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Become a support superhero
: Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness.
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Master our product
: Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).
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Take notes!
: Track trends, log tickets, and share the golden nuggets with the team.
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Advocate for the customer
: Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out.
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Move fast, stay curious
: Never be afraid to say, I don't know, but Ill find out!
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What You Bring to the Table (besides snacks):
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You live in
Australia
and have legal authorization to work here.
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You stay cool under pressure and bring the calm to every conversation.
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You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.
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You're detail-obsessed, organized, and allergic to "just okay" customer service.
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You've got a voice (written and spoken) that's explicit, empathetic, and maybe even a little fun.
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You've spent
at least 1 year
in a customer-facing role and you've got stories to prove it.
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Perks You'll Love (besides working in PJs):
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100% remote work
: Work from home, a cabin in the woods, or your favorite café in Australia (as long as it's in Australia).
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Competitive pay
: We value your time and expertise.
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Health, dental & vision insurance
: Because we care about your well-being.
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PTO + wellness days
: Because burnout isnt cool.
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A team that
celebrates wins, learns from mistakes
, and sends the best GIFs.
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Apply if you're ready to:
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Make someone's day, every day.
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Bring both brains and heart to your work.
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Join a team that's as supportive as you are.
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Only candidates located in Australia will be considered.
Bonus points if your cover letter makes us smile.
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📌 Customer Support Representative (New South Wales)
🏢 X2F
📍 New South Wales