Job Description
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Company Description n
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Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.
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Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.
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As a Guest Experience Agent, you'll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.
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Job Description n
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Key Responsibilities:
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Deliver exceptional customer service during check-in, check-out, and throughout guest stays
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Proactively manage and resolve guest feedback
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Handle credit, cash transactions, and related documentation accurately
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Promote hotel services and special offers
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Respond to phone and email enquiries promptly
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Qualifications n
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What we're looking for:
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Previous front office or customer service experience
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Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
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Familiarity with Opera Cloud (preferred)
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Excellent organisation and time management
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Flexibility to work various shifts, including mornings, evenings, and weekends
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Additional Information n
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What we offer:
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Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
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Be part of a creative, energetic, and supportive team
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Growth opportunities opportunities across our wider hospitality group
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At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.
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📌 Guest Experience Agent (Victoria)
🏢 AccorHotel
📍 Victoria