Job Description
About Us n
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.
The Opportunity n
We are currently seeking an organised and customer-focused
Receptionist / Administrator
to join our team in a permanent part-time capacity, working
Thursdays and Fridays
at our
Dandenong branch
.
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This is a varied, fast-paced role that will see you become a key part of our branch operations. Reporting to the
Admin Manager
, you will be the first point of contact for customers and visitors while providing essential administrative support across the business.
Key responsibilities n
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Providing high-quality administrative support to ensure the smooth operation of the branch
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Welcoming customers and visitors while managing incoming calls and email enquiries
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Maintaining customer payment systems and records
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Updating and maintaining databases and internal systems through accurate and timely data entry
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Coordinating office facilities, meeting room bookings and schedules for internal and external stakeholders
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Conducting visitor inductions and ensuring all relevant documentation is completed
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Managing customer enquiries and escalations, ensuring Hitachi's commitment to Total Customer Satisfaction is delivered
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Supporting branch compliance with WHS policies and procedures, including organising safety inductions
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Assisting with a variety of general branch administrative tasks as required
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About You n
To be successful you will need:
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Availability to work 7:00am - 5:00pm, Thursdays and Fridays
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Previous experience in a Receptionist, Administration or Customer Service role
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A positive, proactive attitude and a genuine passion for helping others
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Excellent verbal and written communication skills
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Solid attention to detail and a high level of accuracy
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Intermediate Microsoft Office skills, particularly Word and Excel
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Experience with Dynamics 365 is advantageous but not essential
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Accounts receivable experience is desirable but not essential
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Hitachi Benefits - What's on Offer n
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Competitive Remuneration:
Attractive hourly rate + super + biannual bonuses
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Employee Rewards:
Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
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Career:
Permanent position in a leading OEM with long term job security
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Culture:
Supportive branch culture where your contributions are valued
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Paid Parental Leave Policy
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Health:
Discounted health insurance policy + Employee Assistance Program to support our employees and their families
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Referral Program:
Successfully refer a friend and earn cash!
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Professional Development:
Opportunities for ongoing training and professional development
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Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
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As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
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