Job Description
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Is this the role for you?
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Key Responsibilities
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Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI's.
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Discuss all problems and machine faults with customers in a skilled and courteous manner, advising the customer on all aspects of the service call.
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Participate in knowledge sharing of faults and fixes with all team members during regular service meetings
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Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
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Accurately account for all spare parts and consumables used in the achievement of service objectives.
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Maintain an advanced level of knowledge on Ricoh products and solutions through PDP
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Work with all field staff to deploy national service strategies on time and within budget
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Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems
To be successful in this role:
What we give back to you?
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At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
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Purchased Leave Scheme
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Free income protection cover
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Wellness program
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Novated leasing
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Employment Type
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Permanent
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#J-*****-Ljbffr

📌 Technician - Level 2 (New South Wales)
🏢 Ricoh Imaging Europe
📍 New South Wales