Job Description
Introduction
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Who we are
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CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
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We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.
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Description
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Reporting to the
Front Office Manager
you will play an important role in ensuring Front Office operations run smoothly and efficiently while maintaining CLLIX service standards.
About the Role n
As Front Office Supervisor, you will:
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Supervise and support the daily operations of the Front Office and team members during your shift.
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Deliver professional, friendly and efficient service across guest arrivals, departures,



enquiries and special requests.
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Lead by example and support the team in delivering a consistently high standard of customer service.
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Handle guest enquiries, requests and complaints professionally and effectively.
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Support Front Desk, reception, cashiering, reservations and other Front Office functions.
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Assist with the preparation of rosters to support appropriate operational coverage.
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Control duty keys and floats and ensure established cash, credit, accounting and banking procedures are followed.
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Assist with the induction, training, coaching and ongoing development of Front Office team members.
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Conduct team briefings and ensure important operational and property information is communicated effectively.
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Support the implementation and ongoing understanding of departmental policies, procedures and service standards.
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Maintain professional presentation and service standards across the Front Office team.
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Identify training or performance matters requiring further support and escalate these appropriately to Front Office Management.
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Assist with maintaining a safe, organised and professional working environment.
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Attend operational briefings, meetings and training as required.
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Complete other reasonable Front Office duties as directed by management.
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The position also has a solid focus on coaching and developing team members, maintaining service standards and creating a positive and inclusive working environment.
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Skills And Experiences
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Desired Skills & Experience
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We are looking for someone who brings:
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Previous experience in a
Front Office Supervisor, Senior Guest Service Agent or similar Front Office position
within hotels, serviced apartments or accommodation.
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Strong knowledge of Front Office operations, including reception, reservations, cashiering and guest services.
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Previous experience supervising, coaching or providing day-to-day guidance to team members.
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Excellent customer service and interpersonal skills.
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Confidence in handling guest complaints and resolving operational issues professionally.
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Strong communication skills and the ability to work effectively with guests, colleagues and management.
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Good organisational and time-management skills, with the ability to prioritise in a fast-paced environment.
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Sound attention to detail when handling cash, banking, guest accounts and confidential information.
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A positive, hands-on leadership style and willingness to support the team during busy periods.
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Ability to remain calm and professional when managing challenging situations.
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A strong understanding of workplace health and safety and the importance of following established policies and procedures.
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Flexibility to work across a rotating roster, including weekends and public holidays, according to operational requirements.
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Full Australian Working Rights
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📌 Front Office Supervisor (Queensland)
🏢 SONG People & Culture
📍 Queensland