Job Description
Technical
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• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services
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(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
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• Contribute to the Digital culture of delivering a quality customer service experience
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• Support other streams within the Digital Service Desk where required, to ensure call response SLAs
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• Support team colleagues with training and knowledge sharing, nurturing a collaborative workplace
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• Collate and deliver information to monitor and maintain Digital reports and processes.
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• Ensure adherence to Sydney Water IT policy, process, and frameworks.
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• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring
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customer focused delivery.
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• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer
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service requirements
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• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service
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its customers.
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• Identify and implement ways to improve efficiency of Digital support processes and procedures.
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📌 Digital Services Analyst (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales