Job Description
Description
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Alder Group is proudly celebrating 23 years in ****, bringing engineering and construction teams together under one roof to deliver high-quality building, civil and infrastructure projects across Queensland and Northern NSW.
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Are you a hands-on IT professional who enjoys solving problems and helping people get the most from technology?
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Alder Group is looking for an
IT Tech Support
professional to provide frontline IT support across our offices and project sites. This is a varied, customer-focused role where you'll be the go-to person for Level 1 and Level 2 support, device deployments, Microsoft 365 support, and onsite technology assistance.
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Working closely with our IT Operations Specialist, you'll gain exposure to broader infrastructure and systems administration activities, making this an excellent opportunity for someone with a continuous learning mindset with a desire to develop into more advanced infrastructure and systems administration responsibilities.
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Key Responsibilities
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Provide Level 1 and Level 2 IT support for staff across the business.
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Manage incidents and service requests through the service desk system.
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Deploy, configure and troubleshoot laptops, desktops, mobile devices and peripherals.
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Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
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Assist with user onboarding, offboarding and account management.
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Travel to offices and project sites to provide onsite support and equipment setup.
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Support meeting rooms, collaboration technology and workplace devices.
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Maintain asset registers,



inventory records and equipment lifecycle activities.
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Provide basic infrastructure and smart-hands support for networks, server rooms and technology vendors.
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Contribute to cybersecurity, patching and continuous improvement initiatives.
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About You
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You'll be a proactive and customer-focused IT professional who enjoys solving problems, building strong relationships and delivering exceptional support to end users.
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To be successful in this role, you'll have:
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An IT qualification or equivalent industry experience.
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Experience supporting Windows 11 and Microsoft 365 environments.
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Experience with service desk or ticketing systems.
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Experience configuring and troubleshooting end-user devices.
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Knowledge of Active Directory and/or Microsoft Entra ID.
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A strong customer service focus and commitment to user satisfaction.
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Excellent verbal and written communication skills.
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Solid problem-solving and troubleshooting abilities.
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The ability to work independently and effectively manage competing priorities.
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High attention to detail and a disciplined approach to documentation and record keeping.
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Professionalism,



integrity and accountability in all interactions.
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A current driver's licence and willingness to travel regularly between offices and project sites.
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About Alder Group
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At Alder Group, we deliver award-winning construction and infrastructure projects that positively impact communities across Queensland and Northern NSW. Our diverse portfolio spans Infrastructure, Water and Wastewater, Education, Health, Commercial, Industrial, Hospitality and Community sectors.
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What sets us apart is our people. We foster a collaborative and supportive culture where individuals are empowered to grow, contribute and make a genuine impact. When you join Alder Group, you become part of a team that takes pride in delivering quality outcomes safely, efficiently and with integrity.
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What We Offer
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A supportive and collaborative workplace where people are valued, respected and encouraged to do their best work.
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A genuine "One Team" mindset and focus on continuous improvement.
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Opportunities to develop your capability, expand your experience and grow your career within a dynamic and evolving business.
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Exposure to a broad range of technologies, projects and business operations.
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A structured pathway into systems administration and infrastructure-focused roles.
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A competitive remuneration package aligned to your experience and the value you bring to the role.
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If you're looking for a role where you can make a real impact, work with great people and continue building your IT career, we'd love to hear from you.

📌 It Tech Support (Gold Coast)
🏢 Alder Group
📍 Gold Coast