17 Sep
|
Compass
|
Victoria
Job Description
Compass is seeking a Quality Assurance Manager to elevate customer service across our omni-channel support team. You will monitor interactions, evaluate agent and AI performance, and drive improvements in quality, compliance and customer experience.
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Working with Support, Team Leaders, Training and Product, you'll develop standards, lead calibration sessions, manage complaint workflows, and provide constructive feedback to help teams deliver consistent, high-quality service.
📌 Education Tech Qa Manager - Elevate Student Experience (Victoria)
🏢 Compass
📍 Victoria