Job Description
Senior Consultant, Enterprise Incident Management
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September 1, ****** Mins Read
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Location: Australia, Melbourne
n Company: Northern Trust
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This is a senior operational resilience role within Northern Trust's global Enterprise Incident Management (EIM) team and forms part of the broader Enterprise Resiliency Office. Operating within a 24×7 follow-the-sun model, the role is responsible for coordinating and managing incidents throughout the lifecycle, including detection, response, escalation, communication, service restoration, and post-incident review.
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The position plays a critical role in delivering consistent incident management practices across the organization, enabling rapid response, minimising business disruption, and strengthening overall operational resilience.
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Job role:
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Monitor, assess, and coordinate the response to actual or potential business-impacting incidents across the enterprise.
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Activate and facilitate incident response teams and escalation processes in line with established severity criteria and governance requirements.
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Lead cross-functional response efforts involving business units, technology, risk, compliance, legal, and other stakeholders to drive timely resolution.
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Maintain situational awareness, assess business impacts and risks, and support decision-making throughout the incident lifecycle.
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Ensure incidents are accurately recorded, managed, and progressed through to closure.
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Communication and stakeholder management
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Deliver transparent, timely, and consistent communications to senior leadership, impacted stakeholders, and response teams.




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Coordinate internal and external communications, including regulatory, client, vendor, and partner engagement where required.
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Build and maintain effective relationships with key stakeholders to support incident response and operational resilience objectives.
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Incident governance, reporting, and documentation
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Ensure compliance with enterprise incident management policies, standards, and procedures.
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Maintain accurate records of incident actions, decisions, timelines, and outcomes.
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Support incident governance activities, including metrics, reporting, trend analysis, and management information.
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Post-incident review and continuous improvement
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Facilitate post-incident reviews (PIRs) and after-action reviews to identify root causes, lessons learned, and improvement opportunities.
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Track remediation actions through completion and validate the effectiveness of corrective measures.
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Drive continuous improvement initiatives to enhance incident management capabilities, controls, and response effectiveness.
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Operational resilience and framework support
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Support the development and maintenance of incident management frameworks, playbooks, procedures, communication templates, and supporting documentation.
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Contribute to operational resilience initiatives, including incident readiness, business continuity integration, scenario testing, and response planning.
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Deliver training, awareness, and guidance to stakeholders on incident management processes, escalation requirements, and response roles and responsibilities.
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