Job Description
We are actively seeking an experienced, reliable Customer Service Representative to join our team!
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Our client is a well-known national company in the Plumbing Industry. We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW.
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Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water Plumbing
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nThe hours for the role will be
8:00am-16:30pm Monday to Friday
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nThis is a temp to perm position,
APPLY NOW
and
reap the benefits!
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Your duties will include :
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Lead Silver water customer service team as per company procedures
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Schedule jobs in an efficient manner whilst balancing this objective against the customer's needs
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Ensure a minimum of 5 homes safety audits /inspections are booked weekly
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Assigning accountabilities, planning, monitoring conversion rates, and appraising job results.
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Promote & enforce adherence to company policies and procedures by all team members
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Be accountable for ensuring customer complaints are dealt with immediately and resolved within a time frame
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Ensure daily reports are submitted within agreed timeframes
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Complete analysis of reports to identify trends and potential problems
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Greatly contribute to optimising output of the team to complete tasks, and perform in an efficient manner
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Taking inbound jobs and converting enquiries to jobs for our service team
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Working closely with dispatch team to schedule technician to jobs within booking time frames
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Multi-tasking, being on the phone for most of the day,



handling both inbound and outbound calls, whilst attending to general administrative tasks.
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Making outbound calls for quote follows-ups and ensuring clients are satisfied with our service
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Keeping clients informed about when parts will arrive and setting expectations for a job installation
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Maintaining strong relationships with technicians, team members and clients
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nRequirements n
nThe
Customer Service Administrator
position is one of leadership, reporting to the General Manager and is responsible for a wide variety of activities including Leadership & Mentoring to the customer service team. n
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Call centre, administration ad hoc experience preferred (minimum 12 months)
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A confident bubbly attitude, as you will be the first point of contact for the company
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The necessary skills and knowledge to provide leadership in a service environment
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A strong knowledge of the plumbing industry, with the ability to manage all task assigned and carry out all ad hoc duties relating to this position
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Maintain a minimum conversation rate of *****% of total inbound calls
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Meet all objectives of the current job description as per guideline of duties above
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If this sounds like you, don't delay APPLY NOW
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nBenefits n
nThis is a great opportunity to join an innovative and growing company n
nFree on site parking available and accessible via public transport (Yennora station located 3 mins away from site) n
nFlexibility with hours, ongoing training and development opportunities n
nFrequent team building activities n
nImmediate start available for the right candidate n
nTemp to perm position - market-competitive salary and negotiable depending on experiencen

📌 Customer Service Representative (New South Wales)
🏢 Essential Recruitmentnsult
📍 New South Wales