Job Description
Purpose
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As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.
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Primary Responsibilities
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Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
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Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
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Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
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Safely and securely handle payment transactions,



verifying billing details for accuracy
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Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
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Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
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Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
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Skills and Experience
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Customer service-oriented with exceptional communication skills
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Previous experience in a similar role in the hospitality industry is preferred
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Proficiency in using reservation and property management systems is a plus
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Problem-solving skills and the ability to remain calm under pressure
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Team player with a positive attitude and willingness to go the extra mile
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📌 Reservations Agent (Darwin)
🏢 Accor Apartments and Realty
📍 Darwin