Job Description
Key Responsibilities:
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Operational Management:
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Oversee the daily operations of the restaurant, ensuring high standards of service, cleanliness, and food quality.
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Develop and implement operational policies and procedures to optimize efficiency and customer satisfaction.
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Manage restaurant staff, including hiring, training, scheduling, and performance evaluations.
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Monitor inventory levels and order supplies as needed to maintain smooth operations.
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Customer Service:
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Ensure that customers receive a warm welcome and excellent service throughout their dining experience.
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Address customer complaints and resolve issues promptly and professionally.
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Maintain a customer-focused attitude and lead by example in providing top-notch service.
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Financial Management:
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Prepare and manage budgets, controlling expenses while maximizing revenue.
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Monitor financial performance and develop strategies to achieve financial targets.
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Implement cost-effective measures to enhance profitability.
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Quality Assurance:
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Enforce food safety and hygiene standards to comply with local regulations.
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Conduct regular inspections to ensure the restaurant meets health and safety standards.
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Collaborate with the kitchen team to maintain consistent food quality and presentation.
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Marketing and Promotion:
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Develop and execute marketing initiatives to attract and retain customers.
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Collaborate with the marketing team to plan and implement promotional campaigns.
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Monitor and respond to customer reviews and feedback on social media and review platforms.
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Staff Development:
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Provide ongoing training and development opportunities for staff to improve their skills and customer service.
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Foster a positive work workplace that encourages teamwork and employee satisfaction.
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Inventory and Stock Control:
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Manage inventory levels efficiently to minimize wastage and control costs.
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Conduct regular stock audits and implement inventory control measures.
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3+ Years of Experience Required!
Working Place:
Sydney, NSW, Australia

📌 Australian Restaurant Manager (New South Wales)
🏢 Crew Life at Sea
📍 New South Wales