Job Description
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As a Front Office Agent, reporting to the Front Office Manager, you'll be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile.
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We have full time and maternity contracts available!
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This is a fantastic chance where you will build memorable connections with both our guests and hotel teams.
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A few of your responsibilities
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Provide exceptional customer service by responding to guest request promptly, efficiently and courteously during check in, check out and throughout their stay.
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Answer all correspondence and enquiries regarding reservation requests either via the phone or email in a timely manner
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Maintain a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and company policies
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Take personal responsibility and initiative for any tasks as required such as securing payments and issue room keys to assure guest satisfaction
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Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts.
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What are we looking for
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Extensive guest service experience in Front Office/Guest Services
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Excellent communication skills both written and verbal with sound knowledge of hotel check-in systems (Opera highly regarded)
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Ability to speak a second language (highly regarded but not essential)
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Sound knowledge of the local area and surrounds
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Excellent grooming and presentation
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About you
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As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.
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Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.
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Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
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It's your time to SHINE!
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Click on the link below to make your next career move with The Star.
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📌 Front Office Agent | The Star Grand (New South Wales)
🏢 The Star Grand
📍 New South Wales