Job Description
JJC Electrical Services is a fast-growing electrical company servicing residential, real estate and emergency clients across Adelaide.
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We're looking for a highly organised and proactive Operations & Scheduling Coordinator to take ownership of our daily scheduling, customer communication and office operations.
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This is not a basic reception role. You'll coordinate a busy team of electricians and apprentices, manage jobs from the initial enquiry through to completion and play an key part in the continued growth of the business.
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As the company expands, there is genuine room for this position to develop into a senior operations or office management role for the right person.
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ABOUT THE ROLE
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Your responsibilities will include:
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Managing and coordinating the daily schedule for electricians and apprentices
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Booking and allocating jobs based on location, urgency, skill requirements and availability
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Monitoring the schedule throughout the day and responding quickly when plans change
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Communicating job details, access requirements and schedule updates to technicians
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Answering incoming telephone calls, emails and customer enquiries
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Creating and maintaining jobs and customer records within ServiceM8
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Keeping customers informed about appointment times, delays and job progress
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Preparing and sending quotes, invoices and payment reminders
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Following up outstanding quotes, approvals, deposits and invoices
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Assisting with Xero and general accounts administration
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Managing leads,



customer communication and follow-up processes through GoHighLevel
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Maintaining customer pipelines and assisting with automated workflows
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Liaising with property managers and customers
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Coordinating urgent and after-hours electrical call-outs
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Checking that job notes, photographs, forms and required documentation have been completed
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Supporting the director with administration and daily operations
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Helping develop and improve systems as the company continues to grow
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ABOUT YOU
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To succeed in this role, you will ideally have:
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Previous experience in scheduling, service coordination, administration, dispatch or operations
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Experience coordinating field staff, technicians or tradespeople
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Strong organisational skills and the ability to manage a high-volume workload
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Confidence making scheduling decisions and reorganising work when priorities change
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Excellent telephone, email and customer-service skills
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Strong attention to detail and accurate data-entry skills
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The ability to take ownership and follow tasks through to completion
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A calm and solutions-focused approach when handling urgent issues
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Confidence using calendars, job-management systems and cloud-based software




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A reliable, positive and team-focused attitude
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HIGHLY REGARDED
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ServiceM8 experience
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GoHighLevel CRM experience
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Experience managing customer pipelines, automated workflows and lead follow-ups
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Experience within electrical, plumbing, HVAC, construction, property maintenance or another trade-service business
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Experience coordinating technicians, work orders and field-service scheduling
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Experience preparing quotes, invoices and purchase orders
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WHAT WE OFFER
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A welcoming, down-to-earth and supportive team environment
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Genuine room to grow as the company continues to expand
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A workplace where your ideas and contribution are genuinely valued
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The opportunity to develop into a senior operations or office management position
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Regular team events and opportunities to celebrate wins together
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A key role with real responsibility and input into the business
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Competitive remuneration based on your experience
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A supportive, energetic and close-knit team
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Variety and ownership rather than repetitive reception work
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Training and support as you transition into the position
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The opportunity to improve systems and help shape how the office operates
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We're looking for someone who wants more than just another administration job. This is an opportunity to become a key part of a growing company, take ownership of its daily operations and build a long-term position around your strengths.

📌 Operations & Scheduling Coordinator (South Australia)
🏢 JJC Electrical Services
📍 South Australia