Job Description
n
Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
n
Delivering onsite and remote support while meeting agreed service levels and customer expectations
n
Managing incidents, requests and service activities through ServiceNow
n
Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services
n
Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
n
Troubleshooting and supporting Windows 11 endpoint environments
n
Assisting with Entra ID (Azure AD) user and device management activities
n
Managing device deployment, asset lifecycle and hardware replacement activities
n
Building strong relationships with customer stakeholders and end users
n
Identifying service improvement opportunities and contributing to continuous improvement initiatives
n
n
Requirements
n
n
Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
n
Strong Microsoft 365 administration and user support experience
n
Hands-on experience with Microsoft Intune endpoint management and modern device management practices
n
Strong Windows 11 troubleshooting and support skills
n
Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
n
Experience supporting endpoint security, compliance and device management policies
n
ServiceNow or similar ITSM platform experience
n
Excellent customer service, communication and stakeholder engagement skills
n




Experience supporting enterprise end-user environments
n
ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
n
Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous
n
n
Core Competencies
n
Demonstrates expertise in providing Level 1 and Level 2 technical support, particularly in Microsoft 365 administration, Windows 11 troubleshooting, and Microsoft Intune endpoint management. Solid focus on customer service, incident management, and continuous improvement in IT support environments.
n
Highest-signal resume keywords
n
n
Level 1 And Level 2 IT Support
n
Microsoft 365 Administration
n
Microsoft Intune Endpoint Management
n
Windows 11 Troubleshooting
n
ServiceNow Experience
n
n
ATS Optimization Keywords
n
Hard Skills
n
n
Technical Support
n
Incident Management
n
User Support
n
Endpoint Management
n
Device Management
n
Troubleshooting
n
Compliance Policies
n
Asset Lifecycle Management
n
Hardware Replacement
n
Service Improvement
n
n
Soft Skills
n
n
Customer Service
n
Communication
n
Stakeholder Engagement
n
n
Certifications & Qualifications
n
n
ITIL Foundation
n
Microsoft Certifications
n
n
Industry Keywords
n
n
Managed Services
n
Endpoint Security
n
Identity Management
n
Corporate IT Support
n
Continuous Improvement
n
n
Tools & Technologies
n
n
Microsoft 365
n
Microsoft Intune
n
ServiceNow
n
Windows 11
n
Entra ID (Azure AD)
n

📌 End User Services Engineer - Intune Mdm, Kandji (Victoria)
🏢 Jobtailor
📍 Victoria