Job Description
nSenior Officer, Customer Care (ASK La Trobe) n
Job No.:
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Work type:
Casual
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Multiple roles available
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Up to a maximum of 5 months duration
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Full time/Part-time (3 days min.), casual position for an immediate start
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Peak period coverage between end of November **** - March **** between
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Contact Centre Services between 8:00am - 7:00pm
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Higher Education Officer Level 5 casual rate $***** per hour + super
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Campus Independent
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Duties:
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Deliver an end-to-end customer experience in a fast-paced and high-volume environment through supporting all inbound and outbound enquiries (phone, face to face, CRM, live chat)
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Promptly and professionally respond to and resolve queries using comprehensive knowledge and available resources, ensuring timely and accurate information is conveyed to students
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Proactively develop, maintain and apply a thorough working knowledge of business-related information including programs, policies and procedures and ensure all university regulatory and procedural requirements are met.
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Work collaboratively within the team and as a member of the ASK La Trobe to facilitate efficient and effective customer service delivery to students and administrative support staff in the University.
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Requirement to be available full time for peak periods between December **** (including 24 & ***** December **** for VTAC rounds) up to February/March ****. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
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Incumbent must be available to work between the hours of 8:00am - 7:00pm Monday to Friday.
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Selection criteria:
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The successful candidate must demonstrate possession of the following knowledge and skills:
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Completion of an undergraduate degree with some relevant work experience; or an equivalent combination of relevant experience and/or
education/training.
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Excellent communication, written and verbal skills,



with a demonstrated customer service focus and solution orientated approach.
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Excellent interpersonal skills, including the ability to develop cooperative working relationships with colleagues and stakeholders.
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Ability to provide accurate and timely advice in response to enquiries from both internal and external students and stakeholders.
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High level of proficiency in computer software packages, including word processing, spreadsheets and databases.
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Flexible approach to individual and team task allocations and priorities.
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Application procedure
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Please apply online with your
CV and a cover letter addressing your suitability for the position and your preference for full time or part time work, and availability between 8:00am-7:00pm
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Only shortlisted candidates will be contacted for an interview. As part of the screening process,
all applicants will be requested to complete a 10min video assessment addressing 2-3 questions. Video link will be sent to the applicants upon application submission.
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Job advertisement may close earlier if a suitable applicant is found.
Applicant must have full working rights in Australia for the full duration of the appointment.
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Applications close by 11:55pm Sunday 20 th September ****
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Recruitment enquiries:
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For inquiries about this position, please contact Emma Fowler at the following email:
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All La Trobe University employees are bound by the Working with Children Act ****. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement
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Why La Trobe:
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Develop your career at an cutting-edge, global university where you'll collaborate with community and industry to create impact.
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Enjoy working on our inspiring and stunning campuses - the perfect hub for industry, students and academics
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Help transform the lives of students, partners and communities now and in the future
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Advertised: 02/9/2026 Closing Date: 20/9/2026 n

📌 Senior Officer, Customer Care (Ask La Trobe) (Victoria)
🏢 ASK La Trobe
📍 Victoria