Job Description
Description
n
n
Receptionist
n
Geelong, Australia
n
Competitive salary & company benefits
n
The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office setting. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions.
n
The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner.
n
Key Responsibilities
n
n
Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services.
n
Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect.
n
Support customers throughout the auction registration process, including assisting with registration for online bidding.
n
Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts.
n




Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services.
n
Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing.
n
Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience.
n
Provide general administrative and clerical support to the team as required.
n
Perform other duties and responsibilities as assigned.
n
n
Qualifications & Experience
n
n
Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone.
n
Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools.
n
A genuine commitment to delivering exceptional customer service and creating positive customer experiences.
n
Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude.
n
A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills.
n
n

📌 Receptionist I (Victoria)
🏢 RBGlobal
📍 Victoria