Job Description
Job Description:
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We are seeking a motivated and customer-focused
Customer Service Representative
to support clients within the
travel industry
. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.
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As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.
Key Responsibilities:
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Respond to customer inquiries via phone and email
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Assist clients with travel planning, reservations, and general questions
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Provide accurate information regarding destinations, policies, and procedures
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Maintain clear and professional communication with clients
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Follow company guidelines and service standards
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Document interactions and updates as needed
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Qualifications:
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Strong communication and interpersonal skills
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Customer service experience preferred (not required)
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Ability to work independently and manage time effectively
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Comfortable using computers, email, and online systems
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Detail-oriented with a positive, solution-focused attitude
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Interest in the travel industry is a plus
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What We Offer:
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Training and ongoing support
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Flexible work options (part or full time)
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Growth opportunities within the travel industry
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Supportive and team-oriented team environment
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📌 Customer Service Representative (Travel Industry) (Brisbane)
🏢 Hjbtravels
📍 Brisbane