Commencing 28 September **** until 18 December **** Quick-paced customer service, enquiries, order processing and online sales Support the launch of a popular Australian publication About the Role: We are currently seeking two experienced Customer Service Support Officers to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.
This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.
Responsibilities: Respond to customer enquiries via phone and email Process customer orders and sales transactions Assist customers with online ordering and self-service options Process BPAY and other payment-related enquiries Manage returned-to-sender orders and customer follow-up Record and categorise enquiries accurately within the CRM Provide clear and professional information to customers Identify and escalate recurring issues or complex enquiries Share knowledge and information with other team members Assist with improving customer service processes Maintain accurate records and ensure customer information is handled appropriately About You: You will be an experienced customer service professional who enjoys working in a busy environment and providing a high standard of service.
To be successful, you will have: Previous experience in customer service,



ideally within a high-volume or call centre environment Excellent verbal and written communication skills Strong administration and organisational skills Excellent attention to detail and accuracy The ability to learn new systems and processes quickly Confidence using Microsoft Office and computer-based systems The ability to manage competing priorities and work independently A positive, team-focused and customer-oriented approach Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.
About the Organisation: Join a prominent Australian organisation providing important services and information to the community.
You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.
The Next Step: To be successful, you must be willing to obtain a transparent National Police Check and have unrestricted Australian working rights.
Click on the APPLY button or contact Nicole on ************ or ************ for a confidential discussion.
We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.
Reference number: NB***** Dixon Appointments values diversity and inclusion and is committed to providing a protected, inclusive and barrier-free recruitment experience.
Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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Follow the link to learn more - Protecting your privacy Consultant ****** Reference number: BBBH***** Profession:Government, Defence, EmergencyGovernment Federal Company: Dixon Appointments Date posted: 14th Sep, ****

📌 Customer Service Support Officer (Melbourne)
🏢 Dixon Appointments | Recruitment Agency
📍 Melbourne