Job Description
Description
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AUTHENTICALLY YOU
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Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
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We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
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CURATING ORIGINALITY TAKES TALENT
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W Sydney is now casting for a
Beverage & Food Executive
who is guest focused and a multitasker with an eye for detail! If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you. This role will focus on he daily planning of B&F; operations and assists with managing guest enquiries, activations, reporting and B&F; administration. The role will work closely with the hotel marketing team to create or modify menu designs, menu templates and collaterals for B&F.; Assist the B&F; leadership in day-to-day tasks as directed. Some other responsibilities will include (but not limited to):
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Ensure that all phones are managed in a professional manner according to brand guidelines.
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Anticipate guest service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
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Ensure that your presence is made in front of house areas and that relationship building with both Talent, potential clients and existing clients is at the forefront of your day.
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Verify all B&F; reservation information with callers to ensure accuracy and enter all reservation booking information into SEVENROOMS.
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Accommodate and document special requests in an accurate and efficient manner.
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Explain guarantee, group surcharge and cancellation policies to callers.
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Answer guest questions about different B&F; venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events).
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Coordinate all group reservations and private use events for all B&F; venues.
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Follow "up selling" techniques and sales strategies to maximize property revenue.
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Manage setup and back end of all B&F; related software systems like SEVENROOMS and IRIS.
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REQUIREMENTS
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Previous experience in a similar role within the hospitality industry
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Possess excellent verbal and written communication skills, Microsoft office skills, and exceptional attention to detail.
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Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva
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ADVANTAGES
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Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
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The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
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Discounts on food & beverage across all our hotels
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Recognition programs to keep you motivated
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Wellbeing & mindfulness programs to ensure you stay healthy
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Employee Assistance Program
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'Great Places to Work' certified
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MI RECOGNITION
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Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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MI CAREERS SOCIAL MEDIA ACCOUNTS
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Chat, engage and follow us on social media. Facebook Twitter LinkedIn Instagram
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CTA TO LEARN MORE
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Visit to learn more about our workplace culture and career opportunities.
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DIVERSITY AND INCLUSION STATEMENT
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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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📌 Restaurant And Bar Reservation Executive (New South Wales)
🏢 Marriott Hotels Resorts
📍 New South Wales