Division: Abbey Ridge Location: Sydney Deadline to apply: September 25, ****,5:00 pm Schedule: Permanent, Full-Time (On call duties required as part of this position on a rotational basis) Salary/Wage: $59,488 annually Start Date: October 5, **** Openings: 1
Job Description
The Team Lead is responsible for supporting clients and staff in delivering the Supportive Living Program at the Abbey Ridge III location.
The Team Lead will take a strong leadership role in supporting the Director in overseeing the day-to-day activities of Abbey Ridge's programs and completing a variety of support and administrative duties.
Primary Areas of Responsibility
Duties& Responsibilities
Lend support to staff in planning and carrying out of programming for youth to foster independence and healthy transition to adulthood by encouraging positive attitudes and reinforcing concrete daily living skills which are necessary for successful independent living
Oversee and support the team in all case management.
Provide leadership, guidance, and support to program staff when applicable
Participate in the youth referral process and referral committee, as directed by the Director of Youth & Family Care, while developing and maintaining strong community partnerships
Responsible for ensuring that youth programming is developed, delivered, and monitored
Coordinate programming opportunities with external community agencies
Meet with youth as required to discuss case management and provide supportive counselling and crisis intervention when appropriate
Assume on-call responsibilities and follow prescribed procedures when scheduled
Assess and address the immediate and basic needs of the program's youth
Complete and maintain logs, files and records when directed by the Manager and ensure confidentiality is protected
Liaise with other agencies on behalf of youth and programs and participate in community committees, projects, or activities as appropriate; build positive relationships with the families, schools, and communities of the youth
Form healthy relationships with youth, model healthy living and positive choices and contribute to a supportive environment that focuses on youth empowerment and decisions
Ensure a quality, effective, and client-directed program is always delivered and contributes to a collaborative and cohesive work environment
Transport youth on occasion
Building/Facility
Identify the details of any damage/disrepair and report to the Director, Youth & Family Care of Abbey Ridge
Ensure Occupational Health and Safety policies and procedures are followed to maintain staff and client safety and security
Complete household errands as assigned by the Director of Youth & Family Care
Administrative
Support all aspects of the program including strategic planning, program development and implementation, service delivery and communication
Oversee staff scheduling and submit payroll bi-weekly.
This includes arranging last-minute coverage
Assume the role and responsibilities of the Director, when necessary, i.e., on-call weekends, vacation, and mental health and wellbeing coverage
Ensure Abbey Ridge's program is congruent with New Dawn's vision and values.
Provide suggestions to the Director for change and/or improvement based on observations of what is or is not working
Work in accordance with Abbey Ridge and New Dawn's policies, procedures, and framework of practice
Work with the Director to determine needs for hiring casual staff
Facilitate the on-boarding process of staff and clients in collaboration with the Director
Facilitate the departure process for clients and staff in collaboration with the Director and/or Community Housing Support Worker
Supervise placement students when applicable
Work with the Director to develop and deliver staff training i.e. orientations, emergency procedures, incidents, daily routines etc
Take notes during resident and staff meetings and lead these meetings in the Director's absence
Create documents as assigned by the Director
Possess working knowledge of and efficiency in the Homeless Individual and Family Information System (HIFIS), housing subsidies and information on housing assistance programs
Other Duties & Responsibilities
Participate in regular supervision and informal debriefs
Participate in both New Dawn and Abbey Ridge internal/team meetings and PD sessions
Maintain high standards of quality, safety, and confidentiality in all interactions involving employees, clients, volunteers, and organizational information
Demonstrate professionalism, tact, diplomacy, and sensitivity in all interactions, representing New Dawn in a manner consistent with its mission, vision, and values
Maintain and enhance professional knowledge and skills through ongoing learning, professional development, networking, and participation in relevant professional associations
Foster positive workplace relationships through effective communication, mutual respect, collaboration, and reliable follow-through
Champion and promote New Dawn's mission, vision, and values both internally and externally
Perform other related duties as assigned
Core Competencies
Ethics and integrity
Client and community-focused
Initiative and problem solving
Accountability and dependability




Strong oral and written communication
Teamwork and collaboration
Detail orientation
Qualifications
Relevant education in the social service field and/or experience working with youth
Demonstrated high level of understanding of youth development and the issues of homelessness
Knowledge of mental health issues, substance abuse and crisis intervention
Extensive knowledge of community resources, government funding, and the social service delivery system an asset
Strong understanding of facility management, security, and health and safety is an asset
Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client directed approach and a social justice perspective)
Standard First Aid/CPR and Food Safety or commitment to secure upon hiring
Experience supervising employees, and/or students, volunteers with demonstrated leadership, supervision skills and ability to develop an effective team
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet
Physical ability to lift light loads, walk up and down stairs, and maintain a fairly active pace
Demonstrated compassion, empathy, diplomacy, and sound problem-solving skills
Experience working with and advocating for individuals and communities facing vulnerability and systemic barriers
Ability to work independently, collaboratively as part of a team, and under direction when required
Strong attention to detail, with exceptional verbal and written communication skills
Proven ability to build positive relationships and work effectively with others toward shared goals
Highly organized, with the ability to manage competing priorities and perform effectively in a fast-paced setting
Demonstrated integrity, professionalism, accountability, and commitment to confidentiality
Understanding of and working with diverse communities and a commitment to equity, inclusion, and community-centered practice
Alignment with New Dawn's mission, values, and servant leadership philosophy
Work Conditions
Regular interaction with employees, volunteers, management, participants, children, families, and members of the public
Travel between worksites and within the community may be required
Occasional overtime and evening or weekend work may be required to meet operational needs
Some bending and lifting are required to clean/maintain home
Work is performed in an office and community setting and may be busy or noisy at times
Prolonged periods of sitting and working at a desktop computer, including the use of standard office equipment and peripherals
AIP Employer
New Dawn is proud to be a designated
Atlantic Immigration Program (AIP)
employer.
Eligible employees may be able to receive employer support for permanent residency applications through the program.
Employees are responsible for confirming their eligibility under the AIP or any other immigration stream before seeking employer endorsement.
Compensation Package
At New Dawn Enterprises, we recognize that employee well-being is fundamental to individual success, organizational excellence, and thriving communities.
In addition to competitive salaries, permanent salaried employees may be eligible for the following benefits and supports.
Eligibility for specific benefits may vary based on employment status, position, and length of service.
Group Health Employee Benefits
New Dawn offers eligible employees participation in group benefits which are provided by GroupHEALTH and include coverage for medical, dental, and vision care, as well as insurance coverage including long-term disability, life, and accidental death and dismemberment.
New Dawn pays 50% of group benefit premiums.
Long-term disability premiums are fully employee-paid, allowing any future disability benefits received to remain non-taxable.
Extended Health & Well-Being
GroupHEALTH offers integrated wellness services through Sparrow Health, including enhanced mental health support, seamless access to virtual healthcare, and an Employee and Family Assistance Program (EFAP).
Services include critical incident support, 24/7 crisis assistance, substance-use management, and other wellness resources.
Retirement Savings Matching Program
Eligible employees may choose to participate in New Dawn's Self-Directed Retirement Savings Matching Program by contributing up to 5% of their gross salary toward a registered retirement savings plan, which is deducted from their pay cheque.
New Dawn matches employee contributions dollar-for-dollar up to 5% of gross salary.
Eligible savings accounts include Registered Retirement Savings Plans (RRSPs)and eligible Community Economic Development Investment Funds (CEDIFs).
Flexible Work Arrangements
In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human well-being,



New Dawn makes every effort to offer flexible work schedules.
Divisions across New Dawn are structured differently and may offer varying levels of flexibility while continuing to meet operational requirements.
Depending on the role, flexible arrangements may include self-scheduling (regular schedule and/or time off coverage), flexible start and end times, remote work, and other accommodations.
Reduced Hours Work Week
Full-time salaried employees are eligible to participate in a 32-hour reduced-hours work week while maintaining full-time employment status and compensation.
These hours can be worked over four 8-hour days, or five 6.5-hour days, with the chosen schedule identified at the beginning of employment and at the start of each year.
Paid Vacation
Full-time, salaried employees are entitled to 120 hours (equivalent to 15 days) of paid vacation annually.Part-time, salaried employees are entitled to paid annual vacation hours prorated to their FTE status.
Paid Mental & Physical Wellness Days
Full-time, salaried employees are entitled to 56 hours (7 days) of paid mental and physical wellness leave annually.
Part-time, salaried employees are entitled to paid annual leave for mental and physical health prorated to their FTE status.
These hours can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents.
Paid Holidays
New Dawn observes the following thirteen (13) public holidays annually, exceeding current statutory minimums.
These include: New Year's Day, Nova Scotia Heritage Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving, Remembrance Day, Christmas Day, and Boxing Day.
Subject to operational requirements, New Dawn may provide eligible employees an additional paid office closure between Christmas Day and New Year's Day annually, allowing employees additional time with family and loved ones without using vacation entitlement.
Rewards & Recognition
New Dawn celebrates employee contributions through service awards, milestone recognition, and ongoing appreciation programs that acknowledge achievements and significant personal and professional milestones.
Paid Required Education Renewals
When certifications, training, licenses, or credentials are required for a position, New Dawn covers renewal costs.
Support for professional designations and licensing fees may also be provided based on role requirements and divisional budgets.
Professional Development
New Dawn is committed to supporting employees in developing their skills, expanding their knowledge, and pursuing lifelong learning opportunities.
Development of new position-relevant skills and perspectives creates a stronger, more informed, and modern organization.
Employees are encouraged to explore professional development opportunities in collaboration with their manager.
Employees are entitled to a staff discount at Café Marie, located in the Eltuek Arts Centre.
Corporate YMCA Membership Program
To support employee health and wellness, New Dawn offers a corporate membership in partnership with the Cape Breton YMCA.
The corporate membership provides staff with a 12% discount on the cost of individual membership, and New Dawn covers 50% of the discounted individual membership cost.
New Dawn
New Dawn is Canada's oldest Community Development Corporation.
Since ****, we've been working to create a more just, healthy, and self-determined community by responding to local needs and driving long-term, systems-level change.Today, New Dawn continues to focus on self-reliance, resilience, and community-led transformation.
Every day, we engage thousands of community members and employ over 150 Cape Bretoners through programs and services that are practical, creative, and grounded in care.
Our work spans health and social care, housing, the arts, youth, immigration, and community development.
Some of these services generate revenue, which we reinvest into our organization — fueling sustainability and deepening community impact.
Abbey Ridge
The Abbey Ridge Supportive Living Program provides a safe, supervised, and supportive transitional housing option for youth who are between the ages of 16 and 24.
Abbey Ridge has two locations in Glace Bay and will open a new location in Sydney in the fall of ****.
The youth in the supportive living program are at high risk of negative life outcomes due to a lack of resources and support.
The program aims to overcome this barrier by assisting youth in identifying and reaching their own personal goals through support, empowerment, and advocacy.
The program offers a supportive environment that fosters the development of life skills and independence.
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We are in Unama'ki, one of the seven traditional and unceded ancestral territories of the people of Mi'kma'ki.
This territory is covered by the Treaties of Peace and Friendship which the Mi'kmaq first signed with the British Crown in ****.
We wish to recognize and honour this understanding of the lands on which we reside.
It is from here, on these lands, that we work to create and support a culture of self-reliance and vibrancy.
#J-*****-Ljbffr

📌 Team Lead (Sydney)
🏢 New Dawn Enterprises
📍 Sydney