Australia — International Student Market
822K inbound students *****) +10%
1. China 168K
2. India 128K
3. Nepal 57K
4. Vietnam 33K
5. Malaysia 26K
3 international branch campuses in Australia
OVERVIEW The IELTS Operations Assistant at IDP Education in Geelong supports the delivery of IELTS testing services and helps ensure a positive customer experience throughout the testing process.
This casual role involves assisting with pre-test, test day and post-test activities while maintaining compliance with IELTS standards and security procedures.
The position requires strong customer service, operational coordination and attention to detail in a fast-paced testing environment.
Shifts are scheduled on Saturdays only, with approximately two to three shifts per month.
Key responsibilities
Ensure customers receive an outstanding experience before, during and after the test in person
Build and maintain positive working relationships with internal and external stakeholders
Provide advice relating to official IELTS preparation tools and IDP services
Support clients from diverse backgrounds and abilities
Contribute to a supportive, innovative and customer-focused team culture
Manage test day activities including customer registration and supervision of the test
Prepare test day documents
Update digital databases and records
Oversee and update the schedule of Speaking tests
Ensure the proper management of secure and confidential materials
Troubleshoot technical systems including hardware and software platforms
Contribute to continuous improvement and best practice initiatives
Ensure all pre-test, test day and post-test activities meet IELTS standards
Maintain security and confidentiality when entering, storing, updating and accessing data
Respond to incidents or potential security risks




Complete required training policy acknowledgments
Carry out work professionally in accordance with organisational values
Contribute to a culture of quality, integrity and excellence
Requirements
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Demonstrated ability to work independently and effectively within a team
Customer and quality-focused approach with strong attention to detail
Strong organisational and time management skills
Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and skilled manner
Experience using MS Office and Microsoft Teams
Confidence working with a range of technologies WHY THIS ROLE MATTERS IELTS testing plays an important role in helping students, professionals and migrants access international education and global opportunities.
Operations staff contribute directly to maintaining testing quality, customer trust and compliance with international standards.
This role also supports a secure and inclusive environment for test takers from a wide range of cultural and educational backgrounds.
Bonus: Application advice
Highlight any experience in customer service, administration, testing environments or event coordination
Provide examples that demonstrate attention to detail, confidentiality and the ability to follow procedures accurately
Show familiarity with digital systems, scheduling tools and Microsoft Office platforms
Emphasise your ability to work calmly under pressure and manage multiple responsibilities at once
Include examples of working effectively with diverse customers or multicultural teams
Be prepared to discuss your availability for Saturday shifts and your ability to maintain professionalism in secure testing environments
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📌 Ielts Operations Assistant (Geelong)
🏢 Uniglobaltechnologies
📍 Geelong