Job Description
Auto Body Shop Customer Service Manager
Key Responsibilities: n
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Oversee daily operations of the customer service department within the body shop.
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Manage and train customer service representatives to ensure high-quality service and efficient handling of customer inquiries.
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Act as the primary point of contact for customer queries, complaints, and escalating issues as necessary.
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Develop and implement customer service policies and procedures to enhance service quality and efficiency.
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Monitor and evaluate customer feedback to improve service delivery.
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Collaborate with other departments, including sales and production, to align customer service with business goals.
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Analyze customer service metrics and prepare reports for management.
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Ensure compliance with industry standards and regulations within the body shop environment.
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Maintain a positive and professional relationship with customers, ensuring their needs are met.
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Stay updated on industry trends and advancements in automotive customer service.
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Essential Qualifications: n
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Minimum of 3+ years of experience in managing customer service teams and after-sales services in a Bodyshop setting.
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Proven ability to plan, administer, and review customer service processes to ensure client satisfaction and maintain strong customer relationships through the repair process.
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Strong experience in managing Panel Beaters, Vehicle Painters and operational roles.
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Strong leadership skills with a focus on improving service efficiency and resolving customer issues in a timely manner.
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Liaising with customers and clients for progress works
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Positions available in all states
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Desired Experience: n
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Minimum of 3 years' experience in a customer service role, with at least 2 years in a supervisory or management position.
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Experience in the automotive repair or body shop industry is highly desirable.
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Proven track record of improving customer service processes and increasing customer satisfaction scores.
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Salary & Benefits: n
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Salary: $74,000 - $85,000 annually (AUD)
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Location: n
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City: Perth
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State: Western Australia
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Country: Australia
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Note: Other clients with workplaces in regional Australia potentially available.
Visa: n
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Sponsored working visa class 482
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2 year visa, extendable.
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Future Benefits: n
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Subsequent entrant visa for family . (after 6 months work)
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A pathway to PR. Permanent Residency . (Depending on age and English level)
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English level needed: n
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An IELTS score of 5,5,5,5 + or equivalent in PTE, OET.
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Future requirements: n
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After a pre-screening interview, If we are interested in connecting you to a client for a work-place interview, then we would first need:
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Proof of Employment
n Video's showing skill-set/work. (in a google-drive shared folder)
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Passport copy, Showing 1 year + validity
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Police clearance
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Financial requirements: n
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There is NO show-money needed to be seen by immigration when applying for a working visa to Australia .
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Personal requirements: n
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Happy, confident, outgoing.
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📌 Customer Service Manager Auto-Bodyshop (Western Australia)
🏢 Offshore Staff Assist
📍 Western Australia