Job Description
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Customer Service Representative - Builder Developer - North West Sydney
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What's on Offer
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Long term security with 3 years secured work right now
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Great environment and excellent leadership in place that will ensure mentoring and career growth can happen making it very hard for people to want to leave
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Diversity in projects the company deliver from H&L; to medium density projects for large stand-alone developers
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Overview of the role
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Baulkham Hills Location
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Residential Builder with a development arm – highly successful
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Not your typical project home builder; they have a diverse portfolio of work
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Big land bank which sees them in a strong position right now giving the current land shortages
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Work alongside an existing team of 4 with a dedicated CSR Manager
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Salary depending on experience, $75k – $90k + Super
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Key Responsibilities
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Support clients from contract deposit to handover through the provision of personalised customer service and administration support
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Client Relationship Management
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Maintenance of client files and related information
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Workflow management and reporting
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Liaison with internal departments and teams on required approvals
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Coordination of engineering details, water board, hydraulic, acoustic, bushfire etc.
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Preparation of submission documentation and liaison with relevant Developer/Council/PCA
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Coordination of all necessary documentation from clients, suppliers, contractors,



lenders, brokers as required
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Provision of practical completion and settlement letters prior to and completion of settlement
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Requirements To Apply
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4 + years of experience within the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.
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Ability to clearly identify the Customers' needs and generate solutions to suit both the Customer and business.
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Excellent communication skills both written and verbal.
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Interpersonal skills with the ability to build a quick rapport with Customers
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Strong attention to detail.
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Competent computing skills in Microsoft Office, On-Site Companion or an equivalent system
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A confident and friendly personality with the ability to work well in a co-operative team environment
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Self-motivated, dedicated and dynamic
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Highly organised with the ability to multi-task and deal with a variety of activities
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How to Apply
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To send in an application, please hit 'Apply' and attach resume or alternatively, if you have any questions about the role or company please 'Call' Anna Drillsma
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All applications are strictly confidential and will not be sent to any client for any role without your prior approval.
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In order to be considered for this full-time position, you MUST be eligible to work in Australia with no work restrictions.
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Please be advised that only shortlisted candidates will be contacted
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📌 Customer Service Representative (New South Wales)
🏢 Mckinnel Associates
📍 New South Wales