Job Description
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Company Description n
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At Guzman y Gomez (GYG), we're passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people.
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Job Description n
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We are seeking a driven and dynamic
Retail Manager
to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG's commitment to quality and authenticity.
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Key Responsibilities:
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· Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.
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· Ensure that menu items are prepared and delivered in accordance with GYG's food recipe and cooking guides.
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· Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.
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· Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.
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· Arranging the ordering and purchasing of goods and ingredients according to budget.
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· Takes full ownership of the P&L; including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.
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· Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer's guidelines.
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· Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.
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· Maintain restaurant security to protect people and assets including updating of security codes and key logs.
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· Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.
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· Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.
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- Opportunities exist at our Yatala and Pimpama locations.
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Why Join GYG?
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Adaptable rosters and employment stability - talk to us about what work life balance means to you
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Opportunities for advancing your leadership abilities – level up to Area Management and beyond
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A comprehensive training program and support to set you up for success
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Heavily discounted GYG meal
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Qualifications n
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Skills & Experience:
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· A minimum of Diploma qualification
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· At least two years of experience as a store manager in a retail setting
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· Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L; management strategies
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· Previous success in meeting and exceeding KPI's in a managerial role
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· Proven track record of delivering outstanding customer service and enhancing the overall guest experience
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· Exceptional interpersonal and communication skills
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Additional Information n
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Benefits:
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Employee discount
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Free drinks
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Free food
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Salary packaging
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Travel reimbursement
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Schedule:
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Rotating roster
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Shift work
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Weekend availability
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Education:
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Diploma (Preferred)
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Experience:
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Hospitality: 2 years (Required)
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Licence/Certification:
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Driver Licence (Required)
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Work Authorisation:
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Australia (Required)
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Work Location: In person
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📌 Retail / Restaurant Manager (Queensland)
🏢 Guzman Y Gomez
📍 Queensland