Job Description As the Senior Risk Compliance Consultant, you'll play a key role in helping AFCA build and operate a robust risk, compliance and assurance framework for a nationally significant scheme designed to improve outcomes for consumers impacted by scams.
Working across a complex regulatory environment, you'll help ensure risks are identified, obligations are managed, controls are effective, and assurance activities drive continuous improvement.
About the Role Reporting to the Strategic Lead, Scheme Integrity Assurance, you'll support the implementation and ongoing operation of AFCA's Scams Prevention Framework dispute resolution arrangements through the delivery of risk, compliance and assurance activities.
This is initially a max-term contract until July ****.
In this role, you will: Support the development, implementation and ongoing enhancement of the risk and compliance arrangements for the Scams EDR program and scheme.
Coordinate risk and compliance activities across the program.
Maintain risk, compliance and assurance registers, controls, actions and supporting records.
Monitor obligations, controls, treatments and emerging risks.
Support assurance reviews, audits and control assessments.
Prepare high-quality governance, risk and compliance reporting for management and program forums.
Support the incorporation of risk, compliance, privacy, control and assurance requirements into the scheme's processes, systems and operating models.
Provide strategic support across both implementation and BAU functions, including surge capacity for emerging priorities and regulatory obligations.




Partner with stakeholders across Legal, Privacy, Information Security, Technology and Operations.
Contribute to continuous improvement initiatives that strengthen governance and risk maturity across the program.
Qualifications We're looking for an experienced risk and compliance qualified who thrives in complex environments and enjoys bringing structure, insight and practical solutions to emerging challenges.
To be successful, you'll bring: Experience in risk management, compliance, assurance or audit.
Experience supporting complex programs, transformation initiatives or regulatory implementations.
Strong knowledge of risk assessment, controls, compliance obligations, issue management and assurance processes.
Experience maintaining risk, compliance or assurance registers and tracking actions through to completion.
Proven ability to engage and influence a broad range of stakeholders, including senior leaders.
Strong analytical, reporting and problem-solving skills.
Excellent written communication skills and the ability to prepare executive-quality reports and briefing materials.
Relevant tertiary qualifications in risk, governance, compliance, law, business or a related discipline.




Additional Information Gold AWEI Accreditation **** – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.
To apply If you're passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don't meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities.
If you require any accessibility support during the recruitment process, please reach out to our team at ******.
We believe fairness starts with people.
That's why we don't use AI or automated tools to screen candidates.
As a result, our processes may take a little longer, and we thank you for your patience.
About AFCA The Australian Financial Complaints Authority (AFCA) was established in **** as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes.
The original team has grown to over **** dedicated professionals.
Since ****, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a **** Circle Back Initiative Employer - we are committed to responding to every applicant.

📌 Senior Risk & Compliance Consultant, Scams (Victoria)
🏢 Australian Financial Complaints Authority
📍 Victoria