Panda Tech Pty Ltd Trade as OutBack IT Positions: ICT Support Technician / ICT Support Officer Retail Supervisor.
Location: ***** Essington Ave, Gray Northern Territory **** ICT Support Technician / ICT Support Officer Position: Full Time-Permanent Salary: $67,000 to $80, 000 We are seeking a reliable and customer-focused ICT Support Technician / ICT Support Officer to provide Level 1 and Level 2 technical support to our clients and end users.
Key Responsibilities Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices and peripheral equipment.
Diagnose and resolve hardware faults, including component replacement, upgrades and device configuration.
Install, configure and troubleshoot Windows operating systems and business applications.
Set up and configure computers, laptops, printers, monitors and mobile devices for end users.
Install software, updates, security patches and manage software licensing.
Configure and troubleshoot Microsoft 365, Outlook, Microsoft Teams, OneDrive and user accounts.
Assist with password resets, email setup, user account management and network connectivity issues.
Troubleshoot printers, scanners and other connected peripheral devices.
Provide remote and onsite technical support and ensure timely resolution of support requests.
Travel to client premises, including offices and residential homes, to provide onsite IT support and installations as required.
Install and configure onsite IT equipment, including security cameras, routers and network-connected devices.
Check antivirus installation and status on client devices and coordinate software updates.
Provide basic end-user guidance on cybersecurity, including recognising viruses, phishing emails and other common security threats.
Perform routine system health checks, hardware maintenance and preventive maintenance.
Assist with IT inventory management, asset tracking, device imaging and deployment of IT equipment.
Maintain accurate service tickets and document technical issues, troubleshooting steps and resolutions.




Contribute to and maintain the internal IT knowledge base.
Escalate complex technical issues to senior engineers and work collaboratively to achieve timely resolution.
Follow company security policies and IT best practices to protect customer data and IT infrastructure.
Provide qualified and friendly customer service at all times.
Perform other duties as directed by management.
Skills and Experience Previous experience in IT support, ICT support, helpdesk or a similar technical role.
Strong knowledge of Windows operating systems and computer hardware.
Experience supporting Microsoft 365, Outlook, Teams and OneDrive.
Good understanding of basic networking and connectivity troubleshooting.
Experience with computer, printer, router and peripheral installation and configuration.
Strong troubleshooting and problem-solving skills.
Good communication and customer service skills.
Ability to work independently and as part of a team.
Ability to explain technical issues clearly to non-technical users.
Strong attention to detail and good documentation skills.
A current Australian driver's licence and willingness to travel to client sites is desirable.
Relevant ICT qualification and/or industry certification is desirable.
Position Requirements The successful candidate must be customer-focused, reliable, professional and able to manage multiple support requests effectively.
The role requires a practical, hands-on approach to IT support and the ability to work both remotely and onsite at client premises.
2.
Retail Supervisor Position: Full Time-Permanent Salary: $67,000 to $80,000 Retail Supervisor – Duties and Responsibilities Oversee the day-to-day operations of the retail store,



ensuring that activities are conducted efficiently and in accordance with established business procedures.
Supervise and coordinate store activities to maintain appropriate standards of customer service, product quality, workplace health and safety, and operational compliance.
Monitor customer service matters and respond to customer complaints, enquiries and concerns relating to products, quality, specifications and purchases.
Investigate customer issues and take appropriate corrective action in accordance with company policies, contractual requirements and applicable procedures.
Monitor developments and changing conditions within the retail market, including customer demand and purchasing trends, and provide relevant observations and reports to the Director.
Assess returned merchandise, determine the appropriate course of action in accordance with company policies and contractual requirements, and arrange replacement, refund or other resolution where applicable.
Monitor stock levels and coordinate the replenishment of merchandise to maintain adequate inventory and minimise stock shortages.
Arrange orders for new and replacement merchandise based on stock requirements, sales activity and anticipated customer demand.
Organise and maintain product displays, including arranging merchandise and ensuring that sale items are appropriately priced and presented.
Monitor pricing and promotional displays to ensure that products are clearly labelled and presented accurately to customers.
Implement and monitor established sales and store procedures to support safe, secure and compliant retail operations.
Assist in maintaining workplace security and ensuring that store practices comply with relevant health, safety and other applicable legal requirements.
Coordinate and allocate routine store duties as required to support efficient daily operations and satisfactory customer service.
Perform other retail operational and supervisory duties reasonably assigned by the employer

📌 Help Desk & It Support - Panda Tech Pty Ltd T/A Outback It (Australia)
🏢 Panda TechT/A Outback It
📍 Australia