THE ROLE
The Project Officer supports the delivery of the Residential Tenancy Act Compliance Program by managing engagement and coordination activities for properties that are difficult to access.
The role is responsible for direct engagement with renters, triaging, and prioritising non-compliant properties, preparing, reviewing, and lodging documentation with VCAT, monitoring case progress, and progressing compliance activities in line with established processes.
The Project Officer works to facilitate access outcomes and escalate complex matters in accordance with defined escalation pathways.
ACCOUNTABILITIES INCLUDE
* Support the delivery of the Residential Tenancy Act Compliance Program by managing engagement and coordination activities for properties that are difficult to access.
* Apply effective objection handling and de-escalation techniques to manage resistance, disengagement, or reluctance, with the aim of achieving voluntary access.
* Triage and prioritise non-compliant properties based on risk, urgency, and compliance timeframes,



in line with established processes.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online.
Attachments can be uploaded in .
doc, .
docx, .
pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs ()
Please apply to submit your interest in this position.

📌 Project Officer (Melbourne)
🏢 Department Of Families, Fairness And Housing
📍 Melbourne