A chance to help shape where Clearance goes next, not just manage what's already there.
We're looking for an experienced Customs Broker who wants more than processing declarations and managing day-to-day operational activities.
This is a rare opportunity to help build a specialist customs function from the ground up.
Working closely with senior leaders, you'll help shape processes, influence strategy, solve complex customer challenges, and become one of the recognised experts in specialist clearance solutions across Australia and New Zealand.
If you've ever wanted the chance to have a genuine say in how a clearance function operates, this could be the opportunity you've been looking for.
Why this role is different Most brokerage leadership roles involve stepping into an existing operation and maintaining what's already there.
This role gives you the chance to: Help build a brand-new specialist brokerage function from the ground up Design and improve SOPs, workflows, controls and operating standards Work with customers and stakeholders across Australia, New Zealand and APAC Contribute to automation, technology and process improvement initiatives.
Solve complex clearance and customer challenges Participate in customer meetings, presentations and solution design discussions Recruit, coach and develop future team members as the function expands May involve Travel within Australia and overseas Work Monday to Friday professional hours, with hybrid flexibility once established in the role What you'll be working on You'll work on the shipments, customers and problems that don't fit neatly into standard brokerage processes.
As the Clearance Broker Lead, you'll be responsible for helping establish and grow a specialist clearance capability that delivers exceptional customer outcomes while maintaining the highest levels of compliance and operational excellence.




Lead the resolution of complex and escalated customs clearance matters Support the design and implementation of operational processes and procedures Act as a key technical expert for specialist brokerage activities Partner with customers to develop effective clearance solutions Collaborate with teams across Operations, Clearance, Commercial and Regulatory functions Support training, knowledge sharing and capability development Drive continuous improvement initiatives and process enhancements Contribute to automation and system improvement projects Ensure compliance with customs regulations and company standards Provide guidance and support on complex brokerage issues What success looks like Within your first year, you'll have: Established yourself as a trusted expert for complex brokerage and clearance matters Helped define how the new specialist customs function operates across Australia and New Zealand Become a key contributor to the future direction of clearance operations across ANZ We're interested in experienced customs professionals who combine strong technical capability with leadership potential and a passion for continuous improvement.
What you'll bring to the team Significant experience in customs clearance, brokerage or international trade compliance Strong knowledge of customs regulations and brokerage operations Experience handling complex or escalated customer and clearance matters The ability to influence stakeholders and build strong working relationships A proactive, solutions-focused mindset Strong communication and problem-solving skills Experience coaching, mentoring or supporting team development Relevant customs qualifications, licensing or certifications as required What you can expect to get Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.
Whether it's professional courses or on-the-job learning.
Leadership development or technical skills and training.
Tutoring, coaching, or mentoring.
The depth and breadth of learnings are boundless with free in-house training

📌 Specialist Customs Broker Lead (Sydney)
🏢 Fedex
📍 Sydney