Job Description
Description
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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Outstanding Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for ****, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate
Desktop Support Lead
to join our
Field Services Team
in
Melbourne.
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Requirements
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What You'll Do:
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Leverage strong time management to manage onsite work and team leader obligations.
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Using attention to detail to exhibit reliability and follow through, closing the loop on actions and commitments and seeing customer engagements through to the end.
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Providing day-to-day team leadership to direct reports, providing guidance, answering questions and being an escalation process.
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Be an excellent example for upcoming Desktop Support Officers, demonstrating their strong work ethic, accountability and customer experience first attitude.
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Providing guidance, reinforcing expectations, recognising good work, addressing issues early and mentoring junior staff members.
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Empowered to make customer-focused decisions to enable their team to provide CT's extreme support promise. They will need to use their professionalism, understanding of the business and holistic view to make quick decisions.
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Represent CT and Field Services confidently onsite and via email/phone. This person will be an escalation point for customer concerns, and will be key in alleviating frustration.
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Identify and implement process improvements to streamline operations.
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Follow documented procedures,



ensuring direct reports are too and identifying opportunities for improvement.
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Collaborate with other departments to deliver the best quality solutions.
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What You'll Bring:
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Willingness to learn leadership fundamentals – performance conversations, expectation-setting, and people processes and an openness to receive feedback to make improvement as a technical leader while collaborating and contributing ideas to improve field operations and service quality
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An operational and technical person with a strong customer service focus, L2 device support foundation, onsite service delivery awareness, process development and adherence.
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Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
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Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
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Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
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Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
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Benefits
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

📌 Desktop Support Lead - Vic (Victoria)
🏢 Centorrino Technologies
📍 Victoria