Job Description
Perched right on the beachfront at Burleigh Heads, Burleigh Pavilion is one of the Gold Coast's most iconic hospitality venues — where great food, cold drinks, ocean views and good times come together.
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With multiple spaces, busy service periods, events, live entertainment and a diverse mix of guests, no two days at The Pav are quite the same. We're a fast-paced, high-energy venue that prides itself on delivering exceptional hospitality while creating a fun and supportive environment for our people.
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Job Overview
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The Pavilion Restaurant Manager is responsible for the smooth and productive operation of the front of house support teams, ensuring a high standard of service, guest experience and team performance.
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Working closely with the Venue Manager and Head Chef, this role oversees Hosts, Food Runners and associated FOH operations, including rostering, wages, table allocations and menu management.
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Key Responsibilities & Accountabilities
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Guest Experience & Service
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Ensure a consistently high standard of guest service
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Manage guest feedback and resolve service issues promptly.
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Support the smooth flow of service across the venue.
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Hosts & Reservations
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Lead and manage the Host team.
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Oversee table allocations, bookings and floor plans.
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Manage waitlists, walk-ins and reservation flow.
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Lead Service Operations and Floor Staff
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Lead and coordinate the Food Runner team.
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Maintain communication between the kitchen and floor teams.
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Menu Management
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Work with the Head Chef on menu updates and changes.
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Coordinate menu editing, proofing and printing.
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Wages & Labour Management
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Prepare and manage rosters for Hosts and Food Runners.
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Monitor labour costs and staffing levels.
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Recruit, onboard and train team members.
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Provide coaching, feedback and performance support.
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Key Performance Areas
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Guest satisfaction and service standards.
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Efficient table allocations and service flow.
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Food Runner efficiency and accuracy.
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FOH team performance and engagement.
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Effective wage and labour management.
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Accuracy and presentation of menus.
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Strong communication between FOH, Kitchen and Management.
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📌 Pavilion Restaurant Manager (Gold Coast)
🏢 Burleigh Pavilion
📍 Gold Coast