Job Description
THE ROLE
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The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.
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THE ROLE
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The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.
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The Position Will
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Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients
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facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
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partner with service providers to develop integrated responses and promote practice excellence
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identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
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support the Area Client Support and Housing unit and represent the program in various environments.
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Accountabilities Include
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Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and values.
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In collaboration with the relevant Manager, manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
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Interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.
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How To Apply
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Please open the position description to read more.
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Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
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For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs ()
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Please apply to submit your interest in this position.

📌 Senior Complex Needs Navigator (Victoria)
🏢 Victorian Department of Families, Fairness & Housing
📍 Victoria