Job Description
Senior Contact Center Support Engineer (L2)
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Genesys Engage Framework
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Configuration Server, Message Server, Stat Server
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SIP Server, T-Server, URS
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Genesys Voice Platform (GVP)
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Composer, Pulse, WDE
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CTI and Contact Center Technologies
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SIP/VoIP Fundamentals
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Nice to Have Skills:
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Outbound Contact Center (OCS)
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Salesforce/CRM Integrations
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REST APIs
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Splunk, Grafana, Dynatrace/AppDynamics
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AWS/Azure Cloud Knowledge
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Verint/WFM Integration
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Scripting (PowerShell, Python, Shell)
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📌 Senior Contact Center Support Engineer (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales
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