Job Description
JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager. Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations. YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards. Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.
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The Prospect
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JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager. Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations. YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards. Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.
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Key Responsibilities
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Leadandoverseedailyfrontofficeoperationsandguestservicedelivery
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Supervise,coachanddevelopthefrontofficeteam
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Createapositiveandcollaborativeworkplaceculture
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Handleguestfeedbackandresolveconcernsprofessionally
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Ensureallfrontdeskproceduresarecompletedaccuratelyandefficiently
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Deliverexceptionalcustomerserviceandexceedguestexpectations
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Prepareandmanagestaffrostersandpayrollrequirements
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Workcloselywithhousekeepingandmaintenancetomaintainpropertystandards
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Ensurecompliancewithcompanypolicies,proceduresandservicestandards
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SupporttheHotelManagerwithdailyoperationalresponsibilities
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ManagehoteloperationsintheabsenceoftheHotelManager
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Maintainhighstandardsofprofessionalismandguestsatisfaction
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Requirements & Eligibility
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PreviousexperienceasaDutyManager,ManageronDuty,AssistantManagerorsimilarleadershiprole
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Experienceworkingwithina4-staror5-starhotelenvironment
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Strongleadershipandteammanagementskills
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Excellentcustomerserviceandguestrelationshipmanagementabilities
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Strongcommunicationandinterpersonalskills
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Abilitytoworkeffectivelyunderpressureinafast-pacedenvironment
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Excellentorganisationalandtimemanagementskills
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Professionalpresentationandpositiveattitude
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Abilitytocollaboratewithmultipledepartments
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Commitmenttodeliveringoutstandingguestexperiences
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Special Instructions
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Eligibleforvisasponsorshipifrequiredfortherole.
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Full visa sponsorship available under Australia Subclass ********* Employer Nomination.

📌 Guest Service Manager (Gold Coast)
🏢 BuildRight Construction AU
📍 Gold Coast