Job Description
Description
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Thinking about a new career path? Come join Suncorp in Brisbane!
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Full-Time - Customer Service Specialist (AAMI Specialists)
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Start Date:
Wednesday 7 th October
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Induction training Period:
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Wednesday 7 th October **** - Friday 20 th November ****
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Are you looking for a secure and rewarding role where your people skills truly matter?
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We're currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.
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Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.
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Shift Pattern
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This is a full-time role offering:
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37.5 hours per week
- Monday to Friday
n Start window:
9:00am - 11:00am
(During daylight saving:
8:00am - 10:00am
)
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Please note: 'Start window' means you may be rostered to start at any time between the hours shown. You must be available to work within this window.
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Why You'll Love Working at Suncorp:
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Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.
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Here's what we offer:
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Competitive salary:
$62,000 + 12% super + penalty rates on eligible shifts + performance-based incentives
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Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
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Hybrid working with a blend of office and home-based work
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A strong focus on work-life balance
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Staff discounts with more than 400 leading Australian retailers
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Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
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Reward and recognition programs
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Ongoing learning, career development and internal progression opportunities
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Join one of Australia's most trusted and inclusive employers
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Opportunities to get involved in community initiatives and volunteering programs
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Please note: Advantages may vary depending on role, level and location.
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What You'll Be Doing
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As an AAMI Specialist, you'll:
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Support customers with their insurance enquiries over the phone
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Provide personalised solutions that meet customers' needs
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Build strong customer relationships through exceptional service
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Achieve service and sales targets while putting the customer first
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Resolve enquiries confidently and efficiently
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What You'll Bring
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We're looking for people who have:
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A genuine passion for helping customers
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Strong communication and problem-solving skills
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The ability to explain information clearly and simply
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Motivation to achieve individual and team goals
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A collaborative approach to working both in the office and remotely
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Resilience, adaptability and a willingness to learn
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Training
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Your success starts with investing in your development.
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You'll complete a
7-week, full-time paid training program
based in our Brisbane office, giving you all the knowledge and support you need to succeed.
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Please note you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model.
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Home Office Requirements
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As this is a hybrid role, Suncorp will provide your laptop. You'll need:
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A reliable internet connection
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An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
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A private, quiet workspace suitable for taking customer calls
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If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
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📌 Customer Service Specialist (Queensland)
🏢 Suncorp Bank
📍 Queensland