Job Description
Description
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Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.
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We are seeking an Account Manager to support Eightcap's growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.
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Key Responsibilities:
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Sales & Pipeline Growth:
Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
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Educational Leadership:
Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
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Full-Cycle Lead Management:
Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
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Market Authority:
Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap's value proposition to a diverse audience.
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Client Relationship Management:
Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.
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Operational Excellence:




Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
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Internal & External Stakeholders:
Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.
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Requirements
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Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
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A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities.
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A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
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Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
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A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
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A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
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A proven ability to work independently, take initiative and drive projects from conception to completion.
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A background in telemarketing or professional call centres is considered a plus.
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RG146 qualification is highly advantageous.
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Benefits
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n What's it like to work at Eightcap? n
We have built a performance-driven environment where you're given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.
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We also support you through:
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Ongoing investment in your career development, including technical and skilled training.
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Wellness and lifestyle perks, such as monthly corporate massages.
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Drinks every Friday.
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Parental leave entitlements.
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Staff referral bonus programme.
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Annual flu vaccinations.
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Purchased leave.
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Novated leasing options for vehicle financing and management.
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A great CBD location with easy access to public transport.
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A multicultural, collaborative and supportive team culture.
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Being part of exciting new projects for the company.
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Regular social activities.
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Don't check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you're ready to grow with us, we're ready to meet you.

📌 Account Manager - Bilingual Mandarin (Victoria)
🏢 Eightcap
📍 Victoria