Job Description
Job Title
: ICT Customer Support
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Salary
: *****K AUD
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Location
- Alice Springs, Northern Territory, Australia.
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Tasks and Responsibilities:
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determining software and hardware requirements to provide solutions to problems
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responding to inquiries about software and hardware problems
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adapting existing programs to meet users' requirements
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installing and downloading appropriate software
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ensuring effective use of applications and equipment
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implementing computer networks
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designing and maintaining websites
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repairing and replacing peripheral equipment such as terminals, printers and modems
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may work in a call centre
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nRequirements n
AQF Associate Degree, Advanced Diploma or Diploma
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At least three years of relevant experience and/or relevant vendor certification
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Experience in telephone-based IT Support/operations
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Strong communication and customer service skill
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Relevant Industry certifications would be highly regarded
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Ability to resolve issues as they arise and provide effective solutions
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nBenefits n
Employer Sponsored Visa.
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Permanent Residency (PR) pathway after 3 years of employment.
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📌 Ict Customer Support (Australia)
🏢 ACET Migration
📍 Australia