Job Description
Roles and responsibilities:
n Build and configure laptops as per standard specifications;
n Troubleshoot application and OS issues faced by employees of the Respondent;
n Take actions as advised by the Manager related to IT policies;
n Update Antivirus and windows patches;
n Communicate with employees regarding the update on Service requests/Allocation of
n Laptops;
n Allocate/deallocate Assets in CMDB;
n Ensure All Laptops/desktops working properly;
n responding to service issues on time
n Respond to user tickets regarding hardware, software install /manage end-user IT
n equipment;
n Send/ship IT hardware to users
n Set up computers/endpoints and install software for various applications and programs.
n Provide Technical support across the company (this may be in person or over the
n phone/remote) regarding any operating system issues.
n Keep track of the number of laptops/desktops in the store.
n Providing physical support to the core Technical team in the server room.
n Serve as the first point of contact for the customer seeking technical assistance.
n Direct unresolved issues to respective teams
n Inventory management of all IT assets.
n Candidate Specifications:
n Relevant Qualifications preferred
n ITIL V3 Foundation,



MCSA certified Candidate without certifications but able to demonstrate an
n exceptional level of knowledge and skills with a proven track record may be considered.
n Pre-Requisite
n Having approximately 3 years of experience working in IT support Operations with the
n multiplatform workplace(windows, cisco )
n o Experience with contact center support will be preferred.
n o In-depth knowledge of Windows 10, office 365, etc.
n o knowledge; troubleshooting of multiplatform devices like Laptops, Phones, tablets, soft
n phones
n o Hands and feet Support to the core team in the server room. Like providing remote to
n the core team.
n o Coordinate with the service desk, Tech M team, and client technical team for resolution.
n o Some experience with Asset management
n o Standard SOE deployment.
n o Troubleshooting using remote tools.
n o Basic knowledge of DNS, DHCP services
n o Basic knowledge of windows server and client.
n Has experience working with the following ITIL processes
n o Incident Management
n Others
n Process-oriented
n Highly self-driven and thrive with minimum supervisor
n Able to operate well in an environment where teamwork is critical.
n Good at handling stress and critical/difficult situation

📌 Tim Engineer / Desktop Support Engineer (Victoria)
🏢 Pyramid Global Technologies
📍 Victoria