Job Description
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DEMO JOB: About the Role
- In this role, you will be responsible for the ongoing support, training, document administration, maintenance, vendor and stakeholder relationship management and communication of the company's core business application and technology platforms.
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Working within the IT team, the IT & Business Systems Support Analyst will play a leading role on business systems workflow projects, documenting workflows, creating manuals and training users on new or updated workflows.
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Key duties include;
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Train recent and existing team members on existing and new workflows, along with functional application changes.
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Develop into the subject matter expert (SME) for the company's core business application and manage end to end the deployment of updates, patches and new releases.
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Core business application support and administration
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Key liaison responsible for the relationship between IT, business unit managers and vendors.
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Creating/updating how-to guides, training manuals, flowcharts and process documentation
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Use Active Directory, Microsoft Exchange and Office 365 to carry out administration.
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Smartphone Setup and email configuration
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Understand and plan proposed vendor upgrades. Investigate and communicate the impact/upgrade to the business
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Leverage Microsoft SQL scripting to extract data and produce reports
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The Successful Candidate:
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An Australian Citizen or Permanent Resident
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2+ years experience training people and this experience is visible on your resume
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2+ years support and administration experience of IT and infrastructure
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Some exposure to a corporate environment
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Experience deploying end to end, application upgrades, patches and releases
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Ability to use SQL to extract data via the use of scripts
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Experience communicating with stakeholders and vendors
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2+ Years experience creating documentation, training or How-To guides and process/workflow diagrams
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Outstanding communication and customer services capabilities
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What's On Offer
- 90K package plus lucrative uncapped commission structure and a true work life balance.
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📌 It Support Analyst (Victoria)
🏢 AquaCorp
📍 Victoria