Job Description
Customer Support Officer
n
Arventa was founded in **** and supports more than **** Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor - .
n
As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline, and automate risk processes.
n
The role:
n
The Customer Support Officer will assist in leading customer and partner success initiatives. We are seeking a technically savvy Customer Support Officer with a strong drive for results.
n
As a result of our extensive growth, we are currently adding multiple specialists to our national operation.
n
The key responsibilities of the position include:
n
n
Building solid relationships with our existing customers in Australia
n
Management of ongoing communication with clients
n
Ensuring continued client satisfaction
n
Identifying opportunities to expand product adoption
n
Provide support for use of our Software as a Service (SaaS) platform
n
Collaboration with our Sales Team
n
Collaboration with our Executive Team
n
n
nRequirements
Applicants should have:
n
n
n
1-4 years customer support experience
n
Sound technical knowledge/skills (desirable)
n
Excellent telephone communication skills
n
High degree of self-motivation and ambition
n
Positive, confident and determined approach
n
Problem solving skills
n
Desire to work as a part of a winning team
n
Ability to understand and explain technical concepts
n
Strong organisational and analytical skills with a keen attention to detail
n
n
Prior to commencement, successful candidates will be required to:
n
n




Undergo a pre-employment National Police Check.
n
Supply copies of all educational qualifications
n
n
nBenefits n
PERKS
n
n
We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
n
Growth opportunities
n
Regular professional development
n
A strong emphasis on work/life balance, including weekly and monthly office social activities
n
n
OUR TEAM & CULTURE
n
We're customer focused:
Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.
n
We're here to win:
We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
n
We love this stuff:
We hire smart, fun, talented people who want to make a difference.
n
We've got each other's backs:
We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.
n
We're owners and we act like it:
We take initiative, act with urgency and are accountable for results. We're all engaged.
n
Integrity is non-negotiable:
Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.
n
This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
n
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.
n
This is a full time, in the office role.
n
Note that only short-listed candidates will be contacted.
n

📌 Customer Support Officer (Australia)
🏢 Arventa
📍 Australia